Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9236624

Work experience

Sales Manager

from 10.2021 to 09.2023 (1 year 11 months)
North Coast Auto Mall, Інші країни (Автобізнес та автосервіс)

-Coordinating all incoming requests made via telephone or online;
-Booking appointments for the showroom and acting as the first point of contact for customers.
-Close cooperation with the consultant and finance department in order to meet the customer's needs and finalize the sale.

Account Manager

from 03.2021 to 05.2023 (2 years 2 months)
Craftsale ( Etsy marketplace ), Дніпро (Роздрібна торгівля)

-Responsible for maintaining Etsy shops, creating and editing listings, follow ups with production tasks.
-Assisting customers with ordering items, providing them with detailed information about the item before and after production to make sure the customer is satisfied with his order.
-Keep the customer informed on all the stages of production of his order in several shops (depending on the type of shop`s product).
-Communication with supplier, manufacturer and carrier to make sure the order will be delivered in a timely manner as per shipping timeframes.
-Using CRM to keep the information clear and reliable.

Customer Support Specialist

from 10.2020 to 07.2023 (2 years 9 months)
OpticsPlanet ( Ecentria Odessa ), Інші країни (Оптова торгівля, дистрибуція, імпорт, експорт)

-Assisting customers with ordering questions regarding item selection, shipment dates, back orders, types of payment.
-Managing in stock and back ordered products, follow ups with customers.

Deck Manager

from 09.2016 to 02.2020 (3 years 5 months)
Carnival Cruise Line, Інші країни (Транспорт, логістика)

-Deck Supervisor, later Asst. Deck manager onboard of CCL`s vessel.
-Supervising group of technicians & cabin stewards together with reception desk that all necessary maintenance in hotel area done in time, all cabins are ready, to make sure the guests onboard will have wonderful travel experience;
-Ordering new supplies & products;
-Supervising loading during embarkation day (checking supplies for different departments and arranging, to make sure the loading done in time);
-Troubleshooting & helping guests to solve different issues during their voyage;
-Making schedules for the team, hiring and training new employees.

Technical support specialist

from 02.2015 to 07.2016 (1 year 5 months)
Hosting & Technical support Ecommerce llc., Запоріжжя (IT)

-Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
-Ensuring customer data is protected.
-Troubleshooting advanced customer networking connectivity issues & email issues.
-Maintaining a highly available environment to minimize interruption to customers. Researching competitive product offerings and recommending changes to existing products or new additions.

Education

ЗНТУ

Transportation logistics systems, Запоріжжя
Higher, from 2011 to 2016 (5 years)

Specialist of transportation logistics systems + English tech interpreter.
Zaporizhzhya National Technical University — 2011-2016

Additional education and certificates

Brain Academy, Zaporizhzhye + Hillel, Dnipro (Frontend developer)

2021, 8 months

Knowledge and skills

Language proficiencies

• English — fluent
• French — beginner
• Ukrainian — fluent