Оксана

Oxana Zhukovets
Motivated and dedicated manual tester, striving to make a software product meet and exceed
project expectations and requirements.
Able to find even defects that are not clearly seen or easily identified and to work persistently until
a desired result is achieved.
Committed to working as a collaborative and positive team member, striving to utilize my
knowledge and abilities for optimal results. Eager to assist each and every team member in
Personal completing either minor or major tasks in order to make the teamwork a success.
Passionate tester with a focus on the users' satisfaction.
Quick-learner.
Name Advanced English speaker.
Oxana Zhukovets
Address Work experience
Lviv, Ukraine
Phone number
[open contact info](look above in the "contact info" section) viber, telegram, Customer Support Specialist Sep 2018 - Present
skype
Ukrtelecom, Lviv
Email
[open contact info](look above in the "contact info" section) Web‑app manual testing, bug reporting, providing solutions on how to fix defects, re‑testing, and
confirming the correct work of an application after a bug was fixed. Receiving inputs from
LinkedIn
[open contact info](look above in the "contact info" section) customers on how to improve web‑app usability and user interface. Reproducing defects found by
zhukovets-118908235/ customers and checking whether they are valid or not. Providing technical and customer support
to ensure customer satisfaction.
Languages Working in a team.
Resolving customer issues with a 90% first‑call resolution rate resulting in improved customer
loyalty.
English C1 Providing personalized customer support that goes above and beyond the customer's
Ukrainian C2 expectations, solutions to complicated issues.
Russian C2 Maintaining customer records in an organized and up‑to‑date manner.
Building strong relationships with customers through friendly and personalized interactions.

Education and Qualifications

Master of Finances
The Ivano-Frankivsk Institute of management and economics, Ivano-Frankivsk

Skills

HTML

CSS

SQL

Jira

TestRail

Courses

Software Testing Introduction Jun 2023 - Aug 2023
EPAM

Quality Control Certification Sep 2023 - Sep 2023
SoftServe
Certificates
https://drive.google.com/drive/u/0/folders/1PMAr2c28ng1H8xK_ra2J5MlqPTI__r0r