Innocent

INNOCENT UNIMNA
Phone: [open contact info](look above in the "contact info" section) (telegram, Whatsapp, Viber)
Email: [open contact info](look above in the "contact info" section)
Languages: English (Native proficiency),
Ukrainian (Professional working proficiency)

PROFILE
The aforementioned person is a highly qualified, ambitious, and goal-oriented
individual who consistently maintains a professional demeanor. They have a
proven history of excelling in both favorable and demanding circumstances,
always maintaining a positive attitude and persevering. Innocent is a proficient
customer service representative and business professional who demonstrates
exceptional skill in enhancing profits, outcomes, and the success of ventures
through their sharp intellect and physical endurance. Their primary objectives
revolve around enhancing the employer's organization and honing their own
expertise.

SKILLS

Tenacity and Stress Resilience
Problem-solving
High attention to details
Empathy and patience
Technical skills
Analytic mindset
Customer relationship management (CRM)
Excellent Interpersonal and Communication Skills
Active Listening
Good Negotiation Skills
Multitasking
Teamwork Skills
 PREVIOUS WORK EXPERIENCE

Nov. 2021- Dec. 2023
Customer Service Representative
Remote
Roles:
Insurance Supermarket
International
Engage with and support customers by responding to their
Toronto, Canada inquiries through phone calls, emails, or chat.
Oversaw a significant number of customer calls to guarantee
top-notch customer service and contentment.
Delivered exceptional customer service by actively listening and
conveying company policies with empathy.
Conducted a comprehensive analysis of problems, creatively
devised and presented solutions, and consistently monitored the
final result to ensure outstanding customer satisfaction.
Efficiently and promptly addressed customer concerns.
Upheld a positive demeanor consistently, even in a fast-paced
setting.

Feb. 2020 - Oct. 2021 Customer Service Representative
Remote
Roles:
Ipnet.ua

Lviv, Ukraine Keeping up-to-date with product product and service knowledge: It
is important to stay informed about new products and services
offered bythe company, so they can provide accurate information to
customers.

Communicating with customers: able to communicate technical
information to customers in a way that is easy to understand, even if
the customer has little or no technical knowledge.

Providing feedback to the company: As the first point of contact for
customers, ability to provide valuable feedback to the company
about recurring issues, customer concerns, and potential product
improvements.

Providing technical assistance: Helping customers troubleshoot
technical issues with a product or service, often by phone, email, or
chat using CRM system.

Maintaining customer records: keep detailed records of customer
interactions and their solutions, so they can refer to them in the
future if the customer has any recurring issues.
 ADDITIONAL SKILLS

Proficient in Microsoft Office Suite Applications, Atlassian
tools, Internet, Bitrix-24, Emailing and Social Media.
Typing and data entry skills.

EDUCATION

Sept. 2009 -June 2015 High school diploma
Sure Foot American School

Sept. 2016 - July 2022 Bachelor of Business
Ivan Franko National University of Administration (BBA)
Lviv

REFERENCES

Available Upon request