Орест

Orest Shumylo
Motivated individual with decent experience in Customer Service and ground transportation logistic
(US).

Work experience

Fleet Manager May 2023 - Sep 2023
Personal US Trucking Company, Ivano-Frankivsk
Fleet Manager with various additional tasks to perform. Used to work with dryvans and flatbeds.
‑ Dealing with equipment vendors (setups, rental/leasing agreements, following documentation)
Name
Orest Shumylo ‑ Working with insurance (adding/removing equipment, drivers, coverages), fuel card, factoring
companies
Address
76000 Ivano-Frankivsk ‑ Working with safety and ELD providers (driver mvr/ psp checks, scheduling drugtests)
‑ Guiding driver from pre‑employment till receiving all necessary equipment and documents
Phone number
[open contact info](look above in the "contact info" section) ‑ Equipment maintenance (regular oil changes, breakdowns, purchasing accessorial etc)
‑ Solving issues with Brokers, Customers
Email
[open contact info](look above in the "contact info" section) ‑ Assisting with booking loads

Date of birth
08-09-1995
Operation Manager Mar 2021 - Apr 2023
US Freight Brokerage, Ivano-Frankivsk
Gender
Male Operation Manager for Freight Brokerage company in US market (25-30 employees)
- Opening new office in Ivano-Frankivsk, including hiring and training of new employees, building
Nationality
Ukraine work processes, training materials, maintaining control over performance, internal communications
and schedules
Marital status
Married - Dealing with major issues and problems
- Participating in any department's daily tasks upon needs
Interests - Organizing comfortable environment, supplies, office events
- Maintaining communication with main office, customers and partners
- Various additional company-related tasks
Music
Books Team Leader Aug 2020 - Mar 2021
Video Games US Freight Brokerage, Lviv
Team Leader for Freight Brokerage company in US market (20 employees)
Languages - Probation as Freight Broker (August 2020-September 2020. Starting September 2020 became a
Team Leader, combining TL and Broker duties)
- Managing team of 8 Brokers, monitoring performance, communication, assisting with issues,
Ukrainian Native
maintaining efficient workflow
English Fluent - Developing relationships with Customers, Carriers
- Resolving major troubles
- Maintaining productive and on-time communication between departments, offices and Customers
- Assisting with regular brokerage tasks

Team Leader Nov 2018 - Aug 2020
Webhelp (formerly Runway BCO), Lviv
Team Leader of Customer Support Team ( airline industry).
- Being in charge of 25 employees at peak
- Participating in hiring and promotion processes (candidates selection, interviews, feedbacks)
- Training of employees
- Controlling workflow according to quality maps, KPIs, strict work schedule
- Monthly reports and performance reviews with higher management
- Team and individual meetings
- In-depths communication with higher managements, office TL's team, accounting and HRs

Customer Support Specialist Mar 2018 - Nov 2018
Webhelp (formerly Runway BCO), Lviv
Customer Support Specialist ( airline industry)
- Assisting Customers with any services related to air flights (bookings, additional services, portal
guidelines, payments etc)
- Working with incoming calls and chats
- Identifying Customer's needs and resolving the case according to quality card and KPI guidelines
- From May 2018 till October 2018 member of "hotline team" in charge of severe cases of flight
disruptions, cancellations etc
- Direct reports to management and technician team

Customer Support Representative Jul 2017 - Feb 2018
Tickets UA (TTN Group), Lviv
Customer Support in travel agency, airline department.
- Assisting customers with flight inquiries
- Working with calls, chats and emails
- Identifying issues, reporting to appropriate departments
- Participation in office events, up-trainings etc

Education and Qualifications

Bachelor Sep 2012 - May 2016
Lviv Polytechnic University, Lviv
Telecommunications

Master Sep 2016 - Jan 2018
Lviv Polytechnic University, Lviv
Technical Supplies of Telecommunications

Skills

Adaptability

Multitasking

Goal-oriented

Problem-solving

Additional Information

Used to work with any schedule
Prepared for black‑outs, can fully work on remote
Active user of Google Products