Юлія

YULIIA
BOREIKO

TEAM LEADER

DOB 16/05/2001
Address Ternopil (willing to relocate to Kyiv)
Phone number [open contact info](look above in the "contact info" section)
E-mail [open contact info](look above in the "contact info" section)
Telegram yboreiko

EDUCATION
National Pedagogical Dragomanov University, Bachelor's degree in "Secondary
Education (Biology and Human Health), Foreign Language"
01.09.2018-30.06.2022

EXPERIENCE
ТОВ «СТАФІНГ БЕСТ» - Assistant to Partner Relations Specialist
Duration: 23.05.2022-23.03.2023
- Professional communication with partners, training, and consultation during the onboarding process
- Verification of correctly compiled documents required for cooperation
- Control of payments during the onboarding stage
- Filling partner accounts with content
- Creation of partner accounts

Mindy Support - Team Leader
Duration: 20.06.2021-30.03.2022
- Supervision and consultation of team members (up to 15 individuals)
- Regular feedback to each team member
- Motivation of department employees to achieve desired results
- Control and analysis of project SLA
- Adherence to team KPIs
- Regular evaluation of team members' work and development of strategies for improvement
- Participation in interviews during the hiring process
- Training of new employees
- Regular reporting to management
Mindy Support - Customer Support
Duration: 12.10.2020-20.06.2021
- Customer consultation and professional communication in chat
- Resolution of customer and partner issues
- Answering incoming calls, providing consultation over the phone
- Adherence to KPIs

SKILLS
• Analytics and strategic planning • Team management and motivation
• Managing small team (15 person) • Search and selection of employees
• Good communication - written • Maintaining primary documentation
and oral skills • Writing of progress reports
• Сonstruction of structural schemes
• Techniques of goal setting (KPI, SMART)

TOOLS
• Microsoft Word
• Microsoft Exel
• PowerPoint
• Google Docs
• 1C
• Toky/ Callbar

ADDITIONAL INFORMATION
Languages:
English - Upper-Intermediate
German - Intermediate
Ukrainian – Native
About me:
Multifaceted personality. I have many hobbies, including: movies, making TikTok Videos, reading books,
collecting, music, biology, decor, cooking, traveling. I am non-conflict and I really appreciate a friendly
team.
Not married, no children. Ready for relocation and business trips. Have a biometric passport.

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