Fadilah

Customer support representative, 27 000 UAH

Employment:: Full-time, part-time.
Age:: 30 years
City of residence:: Kyiv
Ready to work:: Remote

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10401812

Work experience

Customer support manager

from 08.2022 to 05.2023 (9 months)
HCL Technologies, Australia, Remote (Telecommunications and networking)

Promptly process customer feedback.
- Periodically communicate with clients via phone, providing
information on discounts, new products, and planned events.
- Work with CRM for customer base management, recording requests,
and customer feedback.
- Formulate and support tasks in relevant divisions, ensuring proper execution.

Sales manager

from 08.2019 to 09.2022 (3 years 1 month)
IKEA Furniture, Remote (Construction industry and woodworking)

- Led a team of sales representatives to achieve and
exceed quarterly and annual sales targets by 20%.
- Developed and implemented effective sales
strategies that resulted in a 30% increase in
revenue within the first year.
- Conducted regular sales training sessions to
enhance team members' product knowledge, sales
techniques, and objection handling skills.
- Collaborated with marketing to create targeted
campaigns that generated a 25% increase in lead
generation.
- Established and maintained strong relationships with key
clients, resulting in a 15% increase in client retention

Education

University of Nicosia

Business Administration, Cyprus
Higher, from 2015 to 2019 (4 years)

Business Administration is a dynamic and interdisciplinary field of study that equips individuals with the knowledge and skills needed to navigate the complexities of the business landscape. Graduates are well-positioned to contribute to organizational success, drive innovation, and adapt to the ever-changing demands of the business world.

Knowledge and skills

Quizlet Kahoot! Attentiveness Active sales Direct sales Communicability Handling objections Management of CRM User 1C B2B Sales Educability Indirect sales Sale of household appliances and electronics Cold sales Sale of building materials Sale of medical products Wholesales Effective communication Article writing Teaching English Stress resistance Conducting negotiations Sales High working capacity

Language proficiencies

English — fluent
Arabic — above average

Additional information

HOBBIES:

1. Digital Marketing Enthusiast: Engaging in online marketing trends and strategies to stay ahead of the curve and apply innovative approaches to sales.

2. Networking Maven: Actively participating in virtual industry events, webinars, and forums to expand professional connections and stay informed about market dynamics.

3. E-commerce Explorer: Exploring online marketplaces, understanding customer behavior in the digital space, and identifying new opportunities for sales growth.

PERSONAL QUALITIES:

1. Self-Motivated: Proven ability to thrive in a remote work environment, demonstrating self-discipline and a results-oriented mindset.

2. Adaptable: Comfortable navigating through various digital tools and platforms, quickly adapting to changes in the virtual work landscape.

3. Excellent Communication Skills: Strong written and verbal communication skills for effective virtual collaboration with team members, clients, and stakeholders.

4. Empathetic Leadership: A people-oriented approach, understanding and addressing the unique needs and challenges of a remote team.

MOTTO:
"Empower, Engage, Excel: Transforming Challenges into Opportunities."

ACHIEVEMENTS:

1. Sales Growth Champion: Led a remote sales team to achieve a consistent double-digit growth in quarterly revenues through strategic planning and effective execution.

2. Innovative Digital Campaigns: Spearheaded and executed creative digital marketing campaigns that resulted in a significant increase in customer engagement and conversions.

3. Team Leadership Recognition: Received accolades for fostering a positive remote work culture, enhancing team morale, and ensuring consistent achievement of targets.

WORKPLACE REQUIREMENTS:

1. Robust Tech Infrastructure: A reliable high-speed internet connection, up-to-date computer systems, and proficiency in using collaboration tools such as Slack, Zoom, and CRM software.

2. Flexible Work Hours: Comfortable with flexible work hours to accommodate different time zones and maximize team collaboration.

3. Data-Driven Decision-Making: Proficient in analyzing sales data, tracking KPIs, and using insights to make informed decisions for sales strategy optimization.

4. Virtual Leadership Skills: Ability to lead, motivate, and manage a remote team effectively, fostering a sense of connection and camaraderie despite physical distances.