Major

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10402154

Work experience

Dispatcher.

from 10.2022 to 04.2024 (1 year 6 months)
Adoris International Logistics Inc, Texas, USA, Remote (Transportation and logistics)

This company was a freight company that transported cars from one state to another. I worked as a Dispatcher and my duties included:
1. Making calls to drivers to find out their preferred destinations.
2. Finding orders on the load board and negotiating with customers.
3. Getting customers to sign contract and then organizing pick-up and drop off at the appropriate time.
4. Converting of leads into new customers
5. Tracking of Cars from pick-up location to Delivery point.
6. Taking calls from customers to help link them with carriers (Transport Companies)
7. Inputting clients information into CRM system.
8. Providing quotes to customers through phone calls
9. Processing customers payments
10. Managing carriers by making sure a customer's car is picked up on time and delivered safely to their doorstep.
11. Posting of Cars on Central Dispatch Generation Report
12. Dispatching of orders

Customer Support Representative

from 08.2021 to 09.2022 (1 year 1 month)
Clinica Sierra Vista, Bakersfield, CA, Remote (Medicine, pharmacy)

This hospital was well known for a few things, their orthodontics unit and their surgeons, hence a lot of people were always getting braces appointments and surgery. As Customer Support, my duties were:
1. Taking incoming calls and booking appointments for patients.
2. Providing information about pricing, and confirming bookings two days to the appointment.
3. Rescheduling surgeries and scheduling more urgent ones.
solving all customers related problems
4. Being the first line of contact to new and returning patients
5. Taking payments and making reservations for surgical operations.
6. Writing reports.

Sales Manager.

from 11.2019 to 06.2021 (1 year 7 months)
Seedex Exchange and Logistics, Kyiv, Remote (Transportation and logistics)

This company is involved in moving home items from one location to another using trucks. As Sales Manager, my duties included:
1. Taking inbound calls of potential customers delivered through our leads team and convincing potential customers to use our service.
2. Making deals, signing contracts with customers, and arranging pick-up and drop-off.
3. Dispatching drivers to the nearest locations from their last destinations.
4. Following up with drivers and updating clients in case of any changes that may occur.
5. Updating CRM at all stages of the process.
6. Serving as the face of the organization to internal and external partners.
7. Making data-informed decisions to drive performance and resource allocation
8. Developing and maintaining relationships with key clients
9. Processing payment using internal software.

Sales Manager

from 06.2017 to 09.2019 (2 years 3 months)
Solice Construction Limited., Remote (Construction, architecture, interior design)

This company specializes in repairs or replacement of dented house features like doors, windows, and plumbing. I worked remotely in this position which was a full-time role.
As the call center operator, my duties included but were not limited to:
1. Making 150 outbound calls to potential customers and helping them through their inquiries in order to render accurate service.
2. Scheduling technical visits and repairs with customers and following up with the technicians on said day to ensure it is carried out on time and accurately.
3. Responding to email inquiries concerning repairs.
4. Processing payment over the phone through company software.
5. Updating CRM and writing monthly reports.
6. Negotiating final price with customers and upselling company products like a new bathroom fitting, furniture, a bedroom set etc and bringing in good revenue.

Education

Administrative Management, kiev

Management, Kyiv
Higher, from 2014 to 2017 (3 years)

Bsc. Administrative Management.

Graceland High School.

Uyo
Secondary, from 2011 to 2013 (2 years)

WAEC, NECO, TOEFL & First Leaving Cert.

Knowledge and skills

Language proficiencies

English — fluent

Additional information

My name is Major, I’m resident in Kyiv and I have five years experience in Administrative Management, Customer Support and Sales. Over the last five years, I have experience working remotely with US/Canadian companies and working with PST, EST, CST time zones. I have a proven track record in delivering exceptional customer service and resolving issues effectively. I am extremely result driven, quick on my feet and my fluent communication skills enables me connect with customers, understand their needs and provide timely and accurate solution. I am adept to using CRM, making inbound and outbound calls, sending emails, resolving tickets, negotiating prices and generating quotes.
What sets me apart is my ability to remain calm under pressure, think outside the box, generate solutions on the spot etc. I am very computer savvy and conversant with MS Word, Excel, Adobe, Canva, etc.
I am a confident and highly organized administrative professional conversant with busy office and reception environments, rapidly assimilating and learning processes related to in-house operations, consistently supporting employers and I am a team player. I have the ability to work individually and as a team, ability to foresee possible challenges and proffer solutions, ability to multitask and work under pressure.

Telegram: @MrMajor99
Email: [open contact info](look above in the "contact info" section)