Bright

Contact information

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Work experience

Customer service representative

from 02.2022 to 09.2023 (1 year 7 months)
LS Multinational Global Consult Ltd, Nil (Consulting, accounting and auditing)

• Meet existing customers to review current services and expand sales
opportunity. • Answered over 50 calls per shift to meet fast paced call
centre demands. • Attended telephone skills and program information training sessions to
boost aptitude. • Addressed escalated customer service issues sent from sales and
service teams to save customer relationships. • Placed outbound customer service or customer satisfaction calls to
follow up on issues

Customer Service Representative

from 03.2021 to 02.2022 (11 months)
MTN NIGERIA COMMUNICATIONS, Nil (Telecommunications and networking)

• Followed through on customer queries ensuring. prompt resolution and feedback. • Enlighten and educate customers on new products and initiatives. • Followed communication procedures, guidelines and policies. • Kept detail records of daily activities through online customer
database
• Achieved high satisfaction rating through proactive one-call resolutions
of customer issues. • Develop relationships with executives to generate ideas and pursue
opportunities.

Internet-marketer

from 07.2020 to 08.2021 (1 year 1 month)
M.O.D Automobile, Other countries (Auto business and auto service)

Maintained office files , both electronic and hard copies.
Worked with the marketing team to grow our customer.
Supported staffs with technical assistance.
Created files, developed spreadsheets, mailed reports and scanned documents.
Developed an in-depth understanding and used that knowledge to encourage customers to make a purchase .

Computer operator

from 01.2020 to 01.2022 (2 years)
Trigyn Technologies Limited/ Mer Security & communication system Ltd, Other countries (IT)

Maintaining and operating surveillance equipment.
Perform regular maintenance on systems to ensure all components are running well.
Troubleshooting command and control issues quickly and escalating critical problems immediately to support team.
Monitoring of radar command and control systems.
Submit events reports to UN security officers on request.

Administrative assistant

from 08.2017 to 05.2019 (1 year 9 months)
Department OF Science and Technology, Other countries (Education and science)

Worked with team to resolve computing and network related issues
Documented data entry completions in data sheet.
Identified, corrected and reported data entry errors.
Sorted source documents and organized to be filed.
Executed data verification to ensure expedient error detection.

Education

University of Abuja

Environmental science, Nil
Higher, from 2012 to 2016 (4 years)

Knowledge and skills

Language proficiencies

English — advanced