Alex

Alex Bondarenko
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
https://t.me/ioncat

Skills and general experience

Business Product & market

● stakeholder management; ● target audience and product-market fit
● business process analysis, modeling and identification;
optimization; ● value proposition, positioning, and differentiation
● aggregating business goals and objectives, from the competition;
coordinating them with current and future ● competitor/market analysis;
operations and activities; ● user/customer research and interview;
● interviewing and onboarding new hires; ● customer journey mapping and user
● presale/up-sale experience; flow/interaction optimization;
● effective meeting facilitation. ● transformation of quantitative and qualitative data
into insights.

Product design & development Tech skills

● roadmap/backlog management; ● UX/UI: Figma, Balsamiq, Uxpin;
● translating business requirements into clear ● Agile Development: Trello, JIRA, Redmine;
technical tasks; data mapping, ● Methods: Agile, JTBD, Scrumban, Waterfall;
wireframes/mockups; API design; acceptance ● Analytics and A/B Testing: Google Analytics,
criteria and user stories; Mixpanel;
● sprint/release management; tasks/features ● Data analysis: Basic SQL, Spreadsheets, Power
prioritization; conducting final tests and accepting BI;
sprint results. ● Other: Postman, AI models ChatGPT/Bard/Bing
AI,UML diagrams.

Work experience

Product Owner
Marketplace for EU freelancers (NDA)
Dec 2022 – Dec 2023

As the Product Owner for an NDA-protected startup project, I overseed the development of an MVP
for a Marketplace catering to EU freelancers. Key objectives included refining user onboarding,
optimizing freelancer-client matching, and general marketplace functionality. Despite budget
limitations, successfully delivered a functional prototype showcasing core features. The project was
discontinued due to funding constraints.

Product Owner
HostiServer.com
Jan 2018 - Oct 2021 (3 years 10 months)

As a Product Owner, I was responsible for communicating with stakeholders, the team, and
customers. A significant aspect of my responsibilities involved defining the product vision, backlog
items, product requirements, and creating product value. Set clear, detailed tasks and frequently
conducted final tests before production release.
I actively contributed to defining the product strategy at strategic sessions with founders and
management.

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Also, conducted regular competitor/market analyses. Held numerous interviews with clients to
develop propositions by identifying customer pain points and growth opportunities.

Some achievements:
• Created a value proposition, positioning, and differentiation from the competition that the
company continues to use to date.
• Built and mentored customer success team from scratch. Achieved a high reaction speed at
requests, along with a high customer satisfaction score with non-technical support.
• I implemented a feature that significantly reduced customers' bandwidth costs, sometimes by
up to 25%.
• Designed and implemented an internal tool that helped support team to reduce their time
spent on DMCA complaints processing time from 2-4 hours a day to 1 hour at peak load.

Project Manager
HostiServer.com
Sep 2015 - Dec 2017 (2 years 4 months)

I was engaged in all business processes to create a digital system to cover/automate company’s
business need and functions. The system includes modules: billing(orders, invoices, payments,
products/services management, stock management, statistics and reports), CRM (customer
information and support), client area(self-service customer portal), website/ ecommerce (own CMS
and billing integration).

Responsibilities:
• project planning & execution,
• roadmap planning,
• team management,
• business requirements gathering,
• communication with stakeholders, clarifying specific requirements,
• estimating the scope of work, tasks, and timelines,
• meetings and ideation process facilitation.

Result:
Successful transition from a proprietary to an in-house billing system, achieving full coverage of
the company's processes, and automation of all operations.

Internet Marketing Manager
General Servers
Dec 2014 - Sep 2015 (10 months)

Responsibilities:
• marketing strategy development,
• increasing internet brand awareness.

Created:
• company website with UVP and tailored marketing messaging;
• email templates for both general purpose emails and outbound campaigns;
• company marketing message and value proposition. Provided regular market and competitor
research;
• launched PPC campaigns with 5-7% CTR.

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 Cofounder
SBC Distribution Ltd.
Jun 2010 - Nov 2014 (4 years 6 months)
• customer's C-level management consulting,
• customer development/presales,
• project management (business process automation, ERP systems software development,
and support),
• led a software development team of 1 BA and 2 developers.

Self employed
Sole Proprietor
Mar 2008 - Jun 2010 (2 years 6 months)
• customers consulting,
• accounting & tax reporting software sales,
• project management (minor improvements to accounting software),
• general IT infrastructure support for SMB companies.

Education
ACADEMICIAN STEPAN DEMIANCHUK INTERNATIONAL UNIVERSITY OF ECONOMICS
AND HUMANITIES
Master's degree, Computer Science
Sep 2022 - Present

Rivne State Humanitarian University
Specialist diploma, English Language and Literature.
2001 - 2006

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