Владислава

VLADYSLAVA ZHARSKA

Personal details: Employment

Team Leader 11/2022-10/2023
E-Mail
Namecheap, Inc / Kharkiv, Ukraine
[open contact info](look above in the "contact info" section)

Phone • Lead and drive a team to meet quality and other performance targets
[open contact info](look above in the "contact info" section) and expectations to contribute to a positive customer experience
• Carry out performance reviews of individual team members and a
Location: team in one unit
61173 Kharkiv Ukraine
• Monitor and provide regular reports on team progress and
Birth: performance
03.04.2001 • Delegate tasks and decisions and ensure the team is organized to
complete them according to the relevant standards
Languages:
Shift Leader 11/2022-10/2023
Russian Native
Namecheap, Inc / Kharkiv, Ukraine
Ukranian Native

English Upper-Intermediate • Provide general supervision on the shift to ensure systems and
processes are running smoothly
Social Media: • Organize and manage the workflow on shifts, including balancing the
workload
• Facilitate problem-solving and resolve conflict situations
LinkedIn 
• Be an escalation point for clients, determine and approve exceptions
Instagram 
• Maintain reports on shift performance as required
• Develop and maintain in-depth product knowledge

Middle Quality Analyst (additional task) 2/2022-9/2023
Namecheap, Inc / Kharkiv, Ukraine

• Reviewing Customer Support Representative's chats and tickets
• Correcting CS Representative's mistakes and giving relevant
suggestions and general feedback regarding their work
• Providing tips for CS reps regarding customer care, including nuances
of current issues
 • Sending detailed QA reviews for chats and tickets based on
departmental and company standards

SSL Customer Support Representative 11/2020-11/2022
Namecheap, Inc / Kharkiv, Ukraine

• Provide excellent customer service through e-mail and chat in a timely
manner
• Develop and maintain in-depth product knowledge
• Fixing website-related issues on customers' behalf

• • Report and escalate issues and incidents based on guidelines

• • Communicate customer feedback to the corresponding
department/staff in order to develop processes for better serving
customers
•
• Maintain reports on processed customer inquiries as required
• Perform other department-related regular and ad-hoc tasks when
required

Social Media:

LinkedIn
http://[open contact info](look above in the "contact info" section)
zharska-90b242217/

Instagram
http://[open contact info](look above in the "contact info" section)