Artem

Customer support representative

Considering positions:: Customer support representative, Аналітик, Аудитор, AI-креатор, Спеціаліст з генерації лідів, Менеджер з фінансів, Technical support specialist, Координатор логістики, Operation manager, Адміністратор комп'ютерних систем
Age:: 23 years
City of residence:: Kyiv
Ready to work:: Kyiv, Remote

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ARTEM
SINIAKEVYCH
Customer Relations & Financial Management
Kiev, Ukraine
(look above in the "contact info" section)
(look above in the "contact info" section)
@wakemewakemewake - telegram

PROFILE
Results-oriented professional with experience in financial account management and customer relations. I seek a workplace where I can make a genuine impact, grow continuously, and contribute to real outcomes. I value meaningful connections, take pride in high-quality work, and thrive when I can help clients and colleagues solve real problems.

EMPLOYMENT HISTORY
Customer Relations Specialist — Wow Cleaning, Tampa, Florida (Remote)
2023 — Present
• Consulted clients on the company's cleaning services and packages, helping them choose the right solution for their needs
• Coordinated between clients and cleaning staff, ensuring smooth scheduling and service delivery
• Actively maintained and developed the client database, ensuring regular follow-ups and high retention
• Handled inbound inquiries, resolved complaints, and built long-term client relationships

Personal Financial Manager — LLC "Ukrsibbank", Kyiv
September 2021 — August 2023
• Managed financial accounts of non-residential clients, supporting their full banking lifecycle
• Guided clients through identification and onboarding processes in compliance with KYC/AML standards
• Served as the primary point of contact for resolving client issues and inquiries
• Maintained and expanded a portfolio of corporate and individual non-resident clients

EDUCATION
Bachelor — Kyiv National Economic University, Kyiv
September 2021
Corporate Finances

Bachelor — National Aviation University, Kyiv
September 2023— Present
Cybersecurity

Masters (Erasmus+) — University of Turin, Turin, Italy
September 2022 — August 2023
International Students Exchange Program in Europe

SKILLS

English (Fluent)
Ukrainian (Native)
Russian (Fluent)
MS Office Suite
KYC / AML Procedures
Overall computer software proficiency
Customer Relationship Management
Client onboarding & identification

HOBBIES & INTERESTS
• Guitar & Piano (self-taught)
• Music production in FL Studio — creating original tracks and records

Artem

Customer support representative

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