Princess

PRINCESS CHIOMA UKAEGBU
Email: [open contact info](look above in the "contact info" section)
Executive Summary:
Dedicated and competent professional with a strong background in customer service and administrative roles. Eager to leverage interdisciplinary skills, adaptability, communication skills and cross-cultural competence to achieve organizational objectives. Proven ability to excel in diverse environments, Proactive, and consistently taking on additional responsibilities as needed to support organizational goals.
Skills:
• Interpersonal communications
• Detail-oriented
• Internet savvy
• Microsoft Office proficiency
• Strong collaborative skills
• Deadline-oriented
• Results-oriented
• Social Media savvy
• Resourceful
• Office equipment operations
• Meticulous and organized
• Recordkeeping and bookkeeping

Language
• English-Fluent

Education:
• National Open University Abuja2023
Bachelor of Science Political Science
• Government Secondary School Akwanga Nasarawa State2009
Senior Secondary School Certificate

Certificate:
• Digital marketing December 2023

Work Experience:
Office Manager August 2021 –December 2023
Julienne Romes Fashion.
• Oversaw the day-to-day operations of the business.
• Effectively led and collaborated with a team of designers and tailors, overseeing their work.
• Maintainedcomprehensivefinancialrecords,meticulouslydocumentingall payments and transactions.
• Executed marketing strategies for the promotion of products.
• Ensured the proper functioning and maintenance of machinery, tools, and equipment.
• Continuously monitored and provided daily progress reports on completed projects and ongoing tasks.
• Managed the inventory of stock, maintaining accurate records.
• Implemented stock management practices, ensuring stock availability and promptly notifying suppliers when necessary.
• Maintained and updated the company's social media profiles and pages, effectively managing online presence and engagement.
Retail Sales AssociateMarch 2018 – July 2021
Yogurberry.
• Welcome and engage with customers and proficiently ascertain their order requirements.
• Execute all cash handling procedures with precision, including but not limited to receiving payments, conducting cash and credit card transactions, generate receipts and maintaining accurate cash registers.
• Diligently inspect orders to verify pricing accuracy, with a keen attention to detail.
• Expertly package orders, employing suitable methods like bagging, boxing, or gift- wrapping to meet customer preferences.
• Thoroughly reconcile daily cash accounts, ensuring accuracy and completeness.
• Effectively address and resolve customer complaints, delivering guidance and pertinent information to enhance their experience.
• Deliver comprehensive training and support to newly onboarded staff members, fostering their skill development.
• Maintain meticulous records of daily, weekly, and monthly transactions, creating and preserving detailed reports.
• Uphold the cleanliness and organization of checkout areas, promoting a tidy and efficient customer experience
Customer Support (Volunteer)May 2016 – October 2017
Clin computers Nigeria Ltd
• Provided exceptional customer service to clients, assisting with inquiries, troubleshooting issues, and ensuring a positive experience.
• Addressed customer concerns and resolved problems promptly and professionally.
• Maintained a friendly and approachable demeanor to create a welcoming environment for customers.
• Assisted in administrative tasks, including reservations, and billing inquiries.
• Maintained accurate records of customer transactions.
• Managed inventory of office supplies and ensured equipment was in working order.
• Collaborated with colleagues to ensure seamless operations and provide support during busy periods.
• Promoted additional services and products to customers, increasing revenue for the business center.
Customer Care RepresentativeJune 2013 – September 2015
Best Buy Appliances Samsung.
• Proficiently greet, register, and guide daily visitors while offering dedicated assistance to high-profile clients.
• Efficiently implement the arrangement and maintenance of showrooms, ensuring a polished and organized presentation and maintaining optimal space utilization.
• Assume responsibility for showroom communications by overseeing the management of the phone line, confirming appointments with customers, and promptly addressing incoming calls.
• Addressed customer grievances promptly and professionally delivering solutions and conducting timely follow-ups.
• Execute a wide range of general administrative tasks, as required, to support the seamless operation of the showroom
SecretaryApril 2012 – June 2013
Shuad General Enterprises.
• Extend a warm reception to and formally receive arriving guests.
• Provide informative responses to inquiries and effectively address any concerns or complaints.
• Manage all incoming calls, including call redirection and forwarding of emails as needed.
• Handle the reception and distribution of incoming correspondence, parcels, and packages.
• Maintain vigilance over office supply levels, proactively initiating procurement orders when necessary.
• Keep meticulous records and files consistently updated.
• Operate a variety of office equipment, including photocopiers and printers, ensuring their efficient use.
• Efficient management of office expenses and costs.
• Undertake additional responsibilities as assigned, demonstrating adaptability and readiness to contribute.

References:
Available on request