Сергій

Contact Information
Serhiy Balagur [open contact info](look above in the "contact info" section)
14.03.2002 +380508768451
Chernivtsi, Ukraine

About Me Skills
I am determined and motivated, with a keen desire to work and Editing skills
improve my skills. I am con dent in my communication and
editorial abilities. Effectively managing my time and tasks
allows me to achieve set goals. I am prepared to implement
Communication skills
new approaches and work collaboratively in a team to
contribute to the success of the company. Team work

Work Experience
WordPress
09/2023 Support Manager
Futurra Group
CRM and the use of software
I work at Futurra Group, a Ukrainian IT company specializing
in developing Edtech products. In the role of Support Manager, systems
I ensure high-quality user support for our product,
MathMaster. I handle inquiries, resolve issues through
Google products
Zendesk, and work in shifts, including nights. My work
contributes to the growth of the user base, exceeding 10
million. The flexible work format and emphasis on results Self-con dence and self-
make the work process an excellent opportunity for career and
motivation skills
nancial growth.

08/2023 ‐ Sales Manager Customer service
09/2023
Arbitraj Channel Group
My role at Arbitraj Channel Group involved serving as a sales
manager for advertising services in Telegram chats and Products, programs, and services
channels. In this capacity, I communicated with clients, of Microsoft 365
handled their inquiries, negotiated terms for advertising
publications, conducted nancial transactions, and was
Language skills
responsible for content moderation. Additionally, I facilitated
communication with clients, resolving potential conflicts and
disputes.
Education
01/2023 ‐ Customer Support Manager
08/2023 Bachelor's degree
RL.RODES ONLINE STORE
Effectively engaged with customers, providing them with Yuriy Fedkovych Chernivtsi
professional consultations and assistance. Delivered a high National University (ChNU)
level of service and implemented new marketing strategies. 2019 ‐ 2023
Contributed to the development of a new customer support As an ambitious and persistent
system that increased the ef ciency of support services and student, I have always been open to
enhanced the quality of customer service. new challenges and capable of
Over the course of several months, I actively worked on the working in a team, allowing me to
development and implementation of effective advertising for become an active participant and
the website. My responsibilities included keyword analysis and leader in the eld of information
determining advertising strategies for optimal results. measurement technologies.
Monitored and optimized campaigns to increase conversions
and reduce costs. Created effective advertisements and
ensured their high quality.
11/2022 ‐ TikTok Accounts Farmer Languages
12/2022
Created TikTok accounts using proxy servers and anti-
Ukrainian written/Ukrainian
browsers, a crucial aspect of my role. This work required not
only technical expertise but also attention to detail, as each language
account had to be unique and remain undetected. Additionally, C2
I consistently aimed to achieve and even exceed set KPIs, English written/English language
enhancing the quality and effectiveness of our advertising
B2/A1
campaigns. My dedication and commitment to tasks always
contributed to achieving high results. Polish written/Polish language
A1/B1
04/2022 ‐ Chat Operator
10/2022
ISIDA Marriage Agency
In the marriage agency, I gained valuable experience in
creating attractive texts aimed at attracting clients to the
website. My role involved crafting appealing and engaging
content that not only showcased the agency's services but also
elicited responses from potential clients. Leveraging my
writing skills, I successfully contributed to the agency's efforts
to reach a broader audience and foster meaningful connections
among clients.

04/2023 ‐ Recruiter
06/2023
MARTSEVYCH I., INDIVIDUAL ENTREPRENEUR
I attracted talented candidates to the company, conducted
effective personnel recruitment, contributing to the
enrichment of the team with professionals. I ensured a swift
and ef cient hiring process, allowing the company to meet its
needs for highly skilled employees.

Hobbies and Interests
Music

Movies

Books

Volleyball

My Goals
To actively develop and achieve set objectives, ensuring a high
level of customer satisfaction.