Nataliia

Nataliia Didenko
Sunderland, UK | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Profile
A highly skilled and adaptable professional with 7 years of experience as a medical interpreter and 4 years of experience as a Maître D’ combining strong communication, interpersonal, and problem-solving abilities. Experienced in translating complex medical terminology and facilitating seamless communication between healthcare providers and patients from diverse backgrounds. In addition, my extensive background in high-end hospitality has honed my customer service expertise, organisational skills, and ability to manage multiple priorities in fast-paced environments.
Experience
medical interpreter | Eurolab Medical center, UKRAINE | 2016 – 2023
• Interpretation of Medical Conversations: Provided accurate and culturally sensitive interpretation between patients and healthcare professionals, ensuring effective communication in medical settings
• Medical Terminology Proficiency: Translated complex medical terms, diagnoses, procedures, and treatment options, maintaining clarity and precision in both written and spoken forms
• Patient Advocacy: Acted as an intermediary to ensure that patients fully understood medical information, fostering trust between patients and healthcare providers

Receptionist | Eurolab Medical center, UKRAINE | 2013 – 2016
• Appointment Scheduling: Managed appointment bookings, cancellations, and rescheduling for patients, ensuring optimal scheduling and minimising wait times
• Medical Records Management: Updated and maintained patient files, ensuring compliance with privacy regulations, and assisted in retrieving patient records for medical staff
• Coordination with Medical Staff: Facilitated communication between patients and healthcare providers by relaying messages, and ensured providers were informed of schedule changes

Maître d’ | smacotella restaurant, ukraine | 2011 – 2013
• Guest Relations and Customer Service: Addressed guest inquiries, resolved complaints, and ensured guests had an enjoyable dining experience by anticipating needs and exceeding expectations
• Supervision of Front-of-House Staff: Oversaw the performance of waitstaff, hosts, and other restaurant personnel, ensuring all team members adhered to service standards, maintained professionalism, and provided outstanding customer service
• Table Management: Maintained organised seating arrangements, including assigning tables based on guest preferences, party size, and server availability, while ensuring optimal dining flow during peak hours

Maître d’ | saffron restaurant, ukraine | 2007 - 2009
• Conflict Resolution: Handled any guest concerns or complaints quickly and professionally, ensuring that resolutions were provided in a manner that maintained guest satisfaction and loyalty
• Training and Development: Assisted in training new front-of-house staff, reinforced restaurant policies and procedures, and helped team members develop their skills and knowledge of menu offerings and service techniques
• Reservation Management: Oversaw the reservation system, including confirming bookings, accommodating special requests, and handling changes or cancellations in a timely and efficient manner
Education
BachElor honours degree in management | 2007 - 2011 | Kyiv National Linguistic University, UKRAINE

junior specialist diploma in general medicine | 2003 – 2007 | Kyiv Medical College, UKRAINE

Skills & Abilities
• Bilingual Communication
• Excellent Customer Service
• Conflict Resolution
• Multitasking and Time Management
• Team Co-ordination
• Poised Under Pressure
Activities and Interests
Theater, environmental conservation, art, hiking, skiing, travel