Ольга

Olha Kuznetsova

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

SUMMARY: 7+ years of professional experience in Process Management
Managerial experience (direct/indirect management, teams or project
groups from 3 up to ~10 employees);
Ability to lead initiatives and 'sell' ideas, propose suitable solutions to
challenging client expectations and requests;
Relevant background for managing media projects;
Excellent communication skills and ability to motivate colleagues and
facilitate constructive discussions;
Skilled in planning required resources, creating project-specific
vacancy descriptions, interviewing candidates;
Experience in establishing the process of knowledge and
responsibilities transfer;
Strong skills in managing distributed and collocated teams;
Experience in mentoring and training new employees, creating
curricula, and supervising results;

EDUCATION:
BACHELOR OF SCIENCE - INFORMATION
TECHNOLOGY

WORK
EXPERIENCE:
AUG 2020 – ... Photostudio 193, Loft31
GENERAL MANAGER
Strategy Development and Implementation:
- Identified key objectives to re-establish long term plans to meet goals.
- Directed business operation processes and developed policies.
- Leveraged leadership skills to identify deficiencies and opportunities to
improve policies, procedures and controls.
- Applied continuous improvement program in daily activities to boost
productivity, improve quality and reduce costs.
- Enforced customer service standards and resolved customer problems to
uphold quality service.
- Exercised good judgment and decision-making in escalating concerns
and resolving issues.

Team Leadership:
- Recruited, interviewed and hired qualified candidates for open positions.
- Monitored staff performance and addressed issues.
- Maximized staff performance through appropriate selection, orientation
and training.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth
operations.
- Conducted employee evaluations to provide adequate feedback and
recognize quality performance.
- Maximized time and employee productivity, consolidating data, payroll
and accounting programs into centralized systems.

SEP 2016 - FEB 2020 Photostudio InLight
MANAGER DIRECTOR
Strategy Development and Implementation:
- Leveraged leadership skills to identify deficiencies and opportunities to
improve policies, procedures, and controls.
- Developed and implemented appropriate plans to resolve unfavorable
trends and enhance sales.

Team Leadership:
- Enhanced team member performance through use of strategic and
tactical approaches, motivational coaching, and training (team of >10
members).
- Hired and onboarded team members to meet immediate and expected
demand.
- Conducted quality, timely performance feedback and performance
appraisals.

Operational Excellence:
- Enforced customer service standards to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns
and resolving issues.
- Applied continuous improvement program in daily activities to boost
productivity and reduce costs.
- Communicated company directives and programs to associates and
ensured all follow-up items were completed accurately and timely.

COURSES &
HILLEL IT SCHOOL (2021-2022, KYIV, UKRAINE)
CERTIFICATIONS
Project Management

HILLEL IT SCHOOL (2021-2022, KYIV, UKRAINE)

Custom UI\UX Design
User Interface Best Practices
Schematic flows for apps and UML diagrams

LANGUAGES
UKRAINIAN
Native
RUSSIAN
Native
ENGLISH
Intermediate

SKILLS
AREAS OF EXPERTISE:

Supervision and Training
Cross-Functional Team Management.
Originality and Creativity
Problem Anticipation and Resolution
Process Improvements
Staff Development Roadmap Creation
Onboarding & Knowledge Transfer
Employee Motivation
Team Leadership
Recruitment and Hiring
Decision Making
Communication with clients and end-users
Distributed team management and leadership
Agile project and product management

ENVIRONMENTS AND TOOLS:
Adobe Photoshop
Adobe Lightroom
Jira/Confluence
Figma,
MS Teams
Trello

OPERATING SYSTEMS:
macOS
Windows 10
Linux Ubuntu