Contact information

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Work experience

Sales manager

from 05.2025 to 12.2025 (8 months)
Immediate edge, Remote (Marketing, advertising, and PR)

Conducted high‑volume cold calls and guided customers through online trading programs and payment processes.
Explained how the platform works in clear, simple terms to build trust and confidence.
Achieved 30% conversion rate, turning prospects into active clients.
Known for keeping clients calm and at ease by understanding their pain points and offering the best possible solutions.

Sales Executive

from 09.2024 to 04.2025 (8 months)
Nural Dynamics, Remote (IT)

Responded quickly to inbound leads and hosted discovery calls with international clients.
Gathered full project requirements, demonstrated similar past projects, and explained development steps clearly.
Recommended optimal tech stacks, defined timelines, and aligned solutions with client goals.
Collected all required documentation and delivered clear project briefs to the development team.
Maintained a 35%+ conversion rate through consultative and value‑driven selling.

Lead generation manager

from 09.2023 to 08.2024 (1 year)
Ucore, Remote (Design)

Sourced and qualified potential clients by applying to best‑fit opportunities for the agency.
Initiated and managed conversations via chat and calls with the goal of closing deals.
Supported the sales pipeline with qualified leads and strong client fit.

Customer support representative / sales manager

from 01.2023 to 08.2023 (8 months)
Afforable Rent To Own, Remote (Marketing, advertising, and PR)

Handled inbound and outbound calls assisting customers with rent‑to‑own programs, payments, and account questions.
Maintained accurate records of customer interactions and transactions using CRM systems.
Delivered empathetic, solution‑focused support that improved customer satisfaction and retention.

Customer support representative

from 01.2022 to 12.2022 (1 year)
Tech shrine, Remote (Public and business services)

Assisted customers to understand and use products, resolving technical issues through clear step‑by‑step guidance.
Handled escalations and coordinated with internal teams to ensure timely resolution and keep customers informed.
Helped maintain consistent customer experience through professional and patient support.

Education

University of Abuja

International Relations, All Ukraine
Unfinished higher, from 2022 to 2025 (3 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Communication Skills
• Interpersonal Skills
• Problem-Solving Skills
• Technical Skills
• Time Management
• Conflict Resolution
• Attention to Detail
• Adaptability
• Teamwork

Language proficiencies

English — fluent

Additional information

I'm dedicated and customer-focused Customer Representative / Sales Manager with extensive experience in delivering exceptional service and support. Proven expertise in using CRM systems like Convoso to manage customer interactions efficiently. Adept at resolving complex issues, proving positive relationships, and enhancing customer satisfaction. Committed to continuous learning and adapting to new challenges.

Professional Experience
Senior Customer Service Representative

Managed customer interactions using Convoso CRM, ensuring efficient handling of inquiries and issues.
Resolved complex customer problems by providing effective solutions, resulting in a 20% increase in customer satisfaction scores.
Trained and mentored new customer service representatives, enhancing team productivity and performance.
Collaborated with cross-functional teams to improve customer service processes and policies.
Consistently achieved top performance metrics, including average handle time, first contact resolution, and customer satisfaction.

Customer Service Specialist

Utilized various CRM systems, including Convoso, to manage customer accounts and interactions.
Provided exceptional customer service via phone, email, and live chat, maintaining a 95% satisfaction rate.
Identified and resolved customer issues efficiently, contributing to a 15% reduction in complaint resolution time.
Conducted regular follow-ups with customers to ensure satisfaction and foster long-term relationships.
Developed and implemented customer service training programs, improving team skills and knowledge.

Customer Support Associate

Handled a high volume of customer inquiries and complaints using CRM software.
Assisted in the development and documentation of standard operating procedures for customer support.
Maintained accurate records of customer interactions and transactions.
Provided product and service information to customers, resulting in increased sales and upselling opportunities.
Received recognition for outstanding customer service and problem-solving abilities.

Professional Development
Completed advanced training in Convoso CRM system.
Attended workshops and seminars on customer service excellence and conflict resolution.
Regularly participated in webinars and online courses to stay updated on industry trends and best practices.