Andrii

Andrii Stetsula
[open contact info](look above in the "contact info" section) | Flantoro | AndriiStetsula

Skills __________
Languages TypeScript, JavaScript,Java, C#, SQL, HTML5, CSS3.
Frameworks & CMSs Playwright.
Tools and Utilities Git, Jira.
Methodologies OOP, Agile, Scrum, Kanban.

Summary __________
I’m a dedicated Billing Customer Support professional on a journey to broaden their skill set and explore new opportunities in the world of Quality Assurance (QA)
and Automated Quality Assurance (AQA). With a proven track record in providing excellent customer support in the billing domain, now I’m actively engaged in
learning QA and AQA methodologies to enhance their proficiency and open doors to exciting career prospects. Known for their commitment to delivering top-notch
service, I’m a proactive individual embracing the challenges of skill expansion and career growth. Keep an eye on this aspiring professional as they navigate the
dynamic landscape of technology and quality assurance! Currently, my English proficiency level is at B2.

Work Experience __________
Namecheap Remote
Billing Part-Time Trainer Sep. 2023 ‑ Present

• In my dual role in Billing Customer Support and part-time training, I've successfully enhanced team performance by creating comprehensive training programs. This
resulted in improved billing accuracy and customer satisfaction. Additionally, I've received positive feedback for my training sessions, contributing to the professional
development of team members.
Namecheap Remote
Billing Customer Support Representative Sep. 2022 ‑ Present

• In my current role in Billing Customer Support, I've consistently met and exceeded customer satisfaction targets through effective communication and issue
resolution. I've also played a key role in streamlining billing processes, reducing errors, and improving overall efficiency, contributing to a more seamless customer
experience.
Education __________
Lviv Politechnic National University
Location Sep. 2020 ‑ Present
• Bachelor in the Comouter Engeneering

• Java Courses at EPAM May. 2022 ‑ Sep.2022

Projects __________
Conference Management Remote
Aug. 2022 ‑ Sep. 2022
As part of my initiative at EPAM, I developed an advanced Conference Management System using Java Servlets and JDBC technologies. The project aimed
to streamline and modernize the process of managing employee data within the organization.
Key Features:
- User Authentication and Authorization:
Implemented a secure login system to authenticate users and assigned different roles for access control, ensuring data privacy and security.
- Employee Information Management:
Created a robust system for adding, updating, and deleting employee information. Implemented validation checks to ensure data accuracy and integrity.
- Dynamic Servlets for Data Handling:
Utilized Java Servlets to dynamically handle HTTP requests and responses, providing a seamless and interactive user experience.
- Database Integration with JDBC:
Integrated JDBC (Java Database Connectivity) to establish a connection with the backend database. Employed efficient SQL queries to manage and retrieve
employee data.
- Interactive User Interface:
Designed a user-friendly interface using HTML and JSP for seamless navigation. Implemented AJAX for asynchronous data updates, enhancing the overall
user experience.
- Reporting and Analytics:
Implemented reporting features to generate insightful analytics on employee data. Utilized servlets to dynamically generate reports based on user-defined
parameters.
- Scalability and Performance Optimization:
Ensured the system's scalability by optimizing database queries and employing connection pooling, enhancing the overall performance of the application.
- Error Handling and Logging:
Implemented robust error-handling mechanisms and logging functionalities to track and address issues promptly, ensuring a reliable and stable system.

ANDRII STETSULA