Resume from March 25, 2024 File

Ilona

Operation manager

Age:
24 years
City:
Kyiv

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ILONA MALAKHOVA
OPERATIONS LEAD/ COO
BUSINESS ANALYST

CONTACT PROFILE
[open contact info](look above in the "contact info" section) Accomplished operations lead, who has a proven record of leading
high-performing teams, and overseeing multiple operational facets.
[open contact info](look above in the "contact info" section)
This includes planning collections, optimizing the B2C supply chain,
Kyiv/Remote managing both B2C and B2B logistics, covering business, production,
and expense analytics, and facilitating data-driven decision-making.
LinkedIn

EDUCATION EXPERIENCE
JOURNALISM AND TEAM LEAD B2C OPERATIONS
PUBLISHING Sleeper May 2021 - Present (2 years and 7 month)

National Pedagogical Dragomanov Team Management
University Planning production of 6 collections;
Planning & Forecasting for B2C supply chain;
Managing B2C and B2B operations and warehouse logistics;
Sales, Business, Production, Expenses Analytics;
SKILLS Calculating unit economics;
Evaluating of production carbon footprint;
Production planning;
Customer Relationship Management (CRM);
B2C operations;
creation of nomenclature, filling in nomenclature cards;
Warehouse operations;
maintaining product, supplies, orders and shipments databases;
Data analytics & reporting;
handling communication with customs brokers;
Team management;
working with GS1 - creation of barcodes;
Project management;
marketplace management (Farfetch).

OPERATIONS MANAGER
Sleeper Nov 2019 - May 2021 (1 year and 7 months)
TOOLS Planning production of 6 collections;
Planning & Forecasting for B2C supply chain;
Google sheets, MS Excel;
Managing B2C and B2B operations and warehouse logistics;
Power BI;
Sales, Business, Production, Expenses Analytics;
ERP 1C;
Customer Relationship Management (CRM);
Asana, Slack, Miro.
creation of nomenclature, filling in nomenclature cards;
Wordpress, Shopify.
maintaining product, supplies, orders and shipment
databases;
handling communication with customs brokers;
LANGUAGES working with GS1 - creation of barcodes;

OPERATIONS ASSOCIATE
English - Upper-Intermediate
Ukrainian - Native Sleeper Aug 2018 - Nov 2019 (1 year and 4 months)
Communication with customers;
Preparing orders for shipment;
Managing B2C and B2B operations and warehouse logistics;
maintaining product, supplies, orders, and shipment
databases;
handling communication with customs brokers;

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