Марина

Maryna Chichkova DETAILS
UKRAINE · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) DAT E O F B I RT H

24.02.1996

PROFILE LANGUAGES

1.5 experience as a Customer Support Representative and 4.5 as a Recruitment Administrator
English

Skills: problem-solving, troubleshooting, customer service, translation; responsible,
French
detail-oriented, empathetic, and active listening.
Telegram: @maryna_chichkova

EMPLOYMENT HISTORY

Recruitment Administrator, Ciklum
May 2019 — Oct 2023, Kyiv, Kyiv City, Ukraine

• dealt with recruitment-related issues
• reviewed candidates sent by Ciklum's employees through the company Referral Program
• worked with the IT team: tested new systems and features, gave feedback to the team,
reported bugs
• sent a weekly mailing, took part in creating concepts and designing the mailing, cooperated
with the Employer Branding team
• worked with payments in Navision
• communicated with job boards
• mentored 3 employees
• kept up with the company's and team's updates

• written communication in English
• worked in an international team, communicated with colleagues from different sites

Tools: Jira, Navision, MailChimp, Stripo

Customer Solutions Representative, WIX
Jul 2017 — Dec 2019, Kyiv, Kyiv City, Ukraine

• provided customer support on a variety of topics: creating websites, issues with domains,
SEO, billing
• worked with the IT team: reported bugs, provided feedback to customers
• always learned about new product features and supported customers on them

• written communication in English
• worked in a team, communicated with colleagues all around the globe

Tools: Wix, Jira, Monday
EDUCATION

Taras Shevchenko National University of Ukraine, BS
Sep 2013 — Jun 2017, Kyiv

Translation from English

INTERNSHIPS

Translator, European Journalism Observatory
Jul 2016 — Jul 2016

Translation articles from English