Діана

Diana Kravchenko
[open contact info](look above in the "contact info" section) (Telegram)

[open contact info](look above in the "contact info" section)

Summary:

Dedicated and service-oriented individual with passion for delivering exceptional
customer service. With over 2 years of experience as a sales manager Worldwide. I
am adaptable and quick to learn, leveraging previous international experience to
bring a fresh perspective to costumer service/ sales in a new cultural context.

Skills:

Charismatic and attentive with a passion for delivering exceptional customer
experiences.
Strong problem-solving abilities with the capacity to work efficiently under
pressure.
Ability to work in a fast-paced environment while maintaining attention to details
Proficiency with MS Office suite
Post-event evaluation and analysis
Fluent in Ukrainian, Russian and English

Work Experience

Sales Manager - Events, Radisson Hotel, Sudbury, ON , Canada
November 2023 - February 2024

Proactively executing group events, working cooperatively with the Food & Beverage
Manager, Facilities Manager and F&B Staff
Facilitating and executing all set ups in conjunction with the front of house staff and
maintenance
Ensure tearing down and re-sets are managed correctly
Assisting with ensuring all billing is complete and posted on check out day
Closing out all events and keep logs of discussions with the client
On-Site Events and Conference Manager, Killarney Mountain Resort, Killarney, ON (seasonal)
August 2023 - November 2023

Proactively executing group events, working cooperatively with the Food & Beverage
Manager, Facilities Manager and F&B Staff
Facilitating and executing all set ups in conjunction with the front of house staff and
maintenance
Ensure tearing down and re-sets are managed correctly
Assisting with ensuring all billing is complete and posted on check out day
Closing out all events and keep logs of discussions with the client

Sales Coordinator - Events, Radisson Hotel Group: Ukraine, Italy, Spain,
August 2019 - July 2022

Coordinated and executed a wide range of events, including corporate meetings,
weddings, and social events.
Developed detailed event plans and timelines, ensuring that all aspects of the
event run smoothly and on schedule.
Continuously monitored event progress and make adjustments as necessary to
ensure successful outcomes.
Provided exceptional customer service, ensuring that all clients are satisfied with
the services provided.

Assistant Project Manager, Big Money University, Kyiv, Ukraine (Project Based)
Feb 2019 - August 2019

Performed administrative tasks, including preparing estimates and invoices and
keeping track of the project’s progress
Supported team members by researching project information
Updated and reported on the project’s schedule progress, budget, and spending
Collaborated with stakeholders about their needs and goals for the project

Education:

Early Childhood Development, Saint Leo University, Florida, 2020 - 2022
Leadership Studies (special program), Harvard Business School, Boston, 2023 - 2024