Anna

Project manager

Employment:: Full-time.
Age:: 27 years
City of residence:: Ivano-Frankivsk
Ready to work:: Remote

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10519630

Work experience

Customer support specialist

from 08.2021 to now (2 years 9 months)
TimeCamp SA, Інші країни (IT)

Leading ongoing projects to improve customer
support system
Creating and maintaining Knowledge Bases of
products
Conducting market research and analyses
Gathering and organizing client feedback
Testing the application and reporting detected bugs
Managing help desk tickets and prioritizing issues
Providing technical support
Training sessions for clients
Solving issues encountered while using the software
Managing payment systems

Education

University of Wroclaw

Communication Management/Branding, Інші країни
Higher, from 2018 to 2020 (2 years)

Uiversity of Silesia in Katowice

Journalism and Social Communication, Інші країни
Higher, from 2014 to 2017 (3 years)

Additional education and certificates

Google Project Management

2024, 1 month

Google UX Design

2023, 2 months

Knowledge and skills

Уважність Trello Jira UX-дизайн Usability testing User research Scrum Kanban Project life cycle Project management Data analysis Confluence Miro Figma Strategic thinking Управлінські навички Ability to work in multitasking mode Стресостійкість

Language proficiencies

Ukrainian — fluent
English — advanced
Polish — fluent