Amro

AMRO ISSAM ELAZAB
ARCHITECTURE ENGINEERING

CONTACT INFO:
Located: Cairo, Obour city
Egyptian Phone Number: [open contact info](look above in the "contact info" section)
UKranian Phone Number: [open contact info](look above in the "contact info" section)
Email Address: [open contact info](look above in the "contact info" section)

PROFESSIONAL EXPERIENCE
Company name: Approve ninja Ukraine Kyiv
Sales manager 03/2023
Website: https://www.approveninja.com/
03/2024
Position responsibilities :
receiving hot and cold-calling
Customers were provided with product information, pricing, and availability as needed.
Maintained awareness of current specials to enable effective communication with associates
and customers.
sales leadership
Increased sales over a year by consistently engaging customers and creating connections with
regulars.
Maintaining current knowledge of product features, benefits, and warranty choices is critical
for providing accurate and effective customer service.
Ukraine Lviv
05/2022
Company name: Wizzair
Customer support 10/2022
Website: https://wizzair.com/en-gb

Responded to inquiries and resolved difficulties with airline reservations, ticketing,
check-in, baggage handling, flight changes/cancellations, missing luggage, and so on.
Customer queries and complaints were addressed via email, phone calls, and in-person
conversations to create a great travel experience.
Processed payments, including credit card transactions, over several payment channels
such as telephone, web, or point-of-sale systems.
Other duties relevant to role responsibilities were completed as assigned by
management, including training support where necessary.

EDUCATIONAL
Ukraine Poltava
Bachelors Degree 06/2017
National University «Yuri Kondratyuk Poltava Polytechnic 06/2021

SOFTWARES
Excel
word
CRM system knowledge

SOFT SKILLS LANGUAGES
Good communication skills
Arabic - Native
Familiarity in communication with native speakers.
English - upper intermediate
Leadership and mentoring
Russian - Basic
computer literacy
keen for small details
teamwork