Contact information

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Work experience

HEAD OF RETENTION

from 08.2023 to 03.2024 (7 months)
Gambling (IGaming) NDA, Київ (IT)

• proficiency in data storage architecture, data analysis, and data purification
• developing customer-centric strategies for reducing churn through data-driven planning and ensuring their successful execution
• tracking essential customer-centric metrics to stay informed about
progress toward customer objectives and maintaining
comprehensive account summaries
• examining customer accounts, studying customer behavior, and
constructing predictive models to understand and anticipate the
customer's path
• creating strategies for segmenting customers to enhance their
overall experience
• supervising the work of subordinate staff and provide feedback on
their performance

HEAD OF VIP RETENTION

from 02.2022 to 08.2023 (1 year 6 months)
Gambling (IGaming) NDA, Київ (IT)

• SOFTSWISS advanced user
• offering proficiency in data storage architecture, data analysis, and
data purification
• maintaining and developing client contacts, through structured
account management and plans
• monitoring individual customer performance

ACCOUNT SHIFT MANAGER

from 08.2021 to 01.2022 (5 months)
Gambling NDA, Київ (IT)

• RTG advanced user
• converting numerical data and factual information to guide
strategic business choices
• conflict and troubleshooting issues resolution
• maintaining a high level of customer service throughout and
promoting positive interactions with guests

Education

Києво-Могилянська Академія

072 «Фінанси, банківська справа та страхування»
Higher, from 2020 to 2024 (4 years)

Additional education and certificates

IGaming Academy Online casino management

1month

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent
• German — beginner