Contact information

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Work experience

Project-менеджер

from 12.2021 to 11.2023 (1 year 11 months)
FRONT DESK HELPERS CO dba TechnicalSupport.Team, Інші країни (IT)

USA based company (totally remote)
https://frontdeskhelpers.com/ and https://technicalsupport.team/
The company has several main focuses – outsourcing, IT telephony and web development and promotion. My main direction was web development and promotion.

Key directions of work
1.Developers’ team management (up to 5 persons)
2.Sales and Marketing team management (up to 10 persons)
3.Projects estimation from the beginning and managing during all the time
4.Projects management – web development and promotion (SEO, PPC, content management, etc.)
5.Business processes analysis, formalization, automation and improving
6.Internal CRM/ERP systems improving (SuiteCRM, Bitrix24, Redmine)
7.Strategic tasks for business growth of the company

Account manager

from 02.2020 to 03.2021 (1 year 1 month)
INCH KIEV – Creative agency, Київ (Маркетинг, реклама, PR)

(1 year remotely)
https://www.inchkiev.ua/
The agency's focus is the pharmaceutical market, clients are very specific, but clear communication has been established with each one.
Key directions of work:
1.Making the costs for different types of projects and cost analysis (plan/actual)
2.Management of projects of various types, from finding out the real needs of the Client to implementation and primary analytics. 65% of projects – web-sites development of varying complexity and focus (from content to uploading to the production environment)
3.Management of projects for the development of presentations for Clients (of various types and complexity): from setting tasks to the content department to uploading to the Client's system / transferring of the finished product to the Client
4.Testing the CRM system (Bitrix24 + 1C) in relation to financial indicators (project management)
5.Project management for the development of various creative materials: POS, presentations, web-sites
6.Understanding of the full cycle of the agency

Account manager

from 09.2019 to 01.2021 (1 year 4 months)
«Clever Force» – AGAMA communications, Київ (Маркетинг, реклама, PR)

http://agama-communications.com/
Key directions of work:
1.Complex management of the project (Trade)
2.Supporting of the project team in various areas (digital, organizational issues...)
3.Making the costs for the project (plan/actual)
4.Risk analysis and preparation of proposals for their elimination
5.Maintaining project documentation including accounting
6.Communication with the Clients and Contractors
7.Participation in preparing of tender proposals
8.Setting tasks to structural divisions of the company and monitoring of their implementation

Account manager

from 11.2015 to 09.2019 (3 years 10 months)
«Medinform Ukraine» – TWIGA Ukraine company, Київ (Маркетинг, реклама, PR)

[open contact info](look above in the "contact info" section)
Key directions of work:
1.Analysis, structuring, optimization and automatization of business processes (internal in the company and for the Client’s company)
2.Writing of technical requirements for sites/soft development
3.Setting tasks for team of developers, maintaining the time of development, checking the results and providing the soft/site to the Client
4.Participation in preparing of tender proposals
5.Communication with the Clients and Contractors
6.Creating and carrying out of presentations
7.Making the costs estimated for the different kind of projects
8.Maintaining project documentation including accounting
9.Setting tasks to structural divisions of the company and monitoring of their implementation
10.Creating and providing of reports (MS Excel, PowerPoint, dashboards)

Account manager

from 11.2013 to 09.2015 (1 year 10 months)
Advertising agency «Paradigm Consulting Group», Київ (Маркетинг, реклама, PR)

https://paradigm.com.ua/
Key directions of work:
1.Writing of technical requirements for sites/soft development
2.Setting tasks for team of developers, maintaining the time of development, checking the results and providing the soft/site to the Client
3.Participation in preparing of tender proposals
4.Communication with the Clients and Contractors
5.Creating and carrying out of presentations
6.Making the costs estimated for the different kind of projects
7.Maintaining project documentation including accounting
8.Setting tasks to structural divisions of the company and monitoring of their implementation
9.Creating and providing of reports (MS Excel, PowerPoint, dashboards)

Head of database department

from 02.2012 to 08.2013 (1 year 6 months)
Medical Data Management, маркетингова компанія, Київ (Маркетинг, реклама, PR)

1.Analysis of the existing database (based on MS SQL queries) in various sections
2.Drawing up requirements for the quality of the database and the organization of testing the quality of information in an existing database
3.Description and implementation of procedures for improving the quality and consistency of information in the database
4.Creating reports and queries on the specified criteria
5.Improving the usability of the user interface for working with database
6.Analysis, optimization and documentation of existing business processes
7.Development, description and implementation of new business processes
8.Writing of technical requirements, setting tasks and monitoring their implementation to improve the existing and create new software
9.Managing the department up to 25 persons.

Head of database department

from 01.2010 to 02.2012 (2 years 1 month)
Advertising agency «Paradigm Consulting Group», Київ (Маркетинг, реклама, PR)

1.Analysis of the existing database (based on MS SQL queries) in various sections, correction, systematization of data, providing of reports and datum samples according to specified criteria
2.Writing of technical requirements for creation of new databases according Client’s specified criteria and analytics of business processes
3.Writing of technical requirements for creation of new Data correction program
4.Writing of technical requirements for creation of online platform which allows to work centralized with accumulated different databases
5.Setting tasks for team of developers, maintaining the time of development, checking the results and providing the soft/site to the Client or internal divisions
6.Managing the department with 8-12 people

Technical specialist of loyalty programs

from 03.2008 to 11.2009 (1 year 8 months)
RAM GROUP (RAM 360 Agency), Київ (Маркетинг, реклама, PR)

1.Direct Mail services: SMS, E-mail, Post mailings (organization, implementation and reporting)
2.Coordination of complaints processing on loyalty programs coming through various channels
3.Development and implementation of an interactive reporting of shares (Web, SMS, E-mail, Post, Call Centre)
4.Organization and conducting of draws on a database of participants to determine the winners (with Client and lawyers)

Head of Data Correction Department

from 07.2006 to 06.2008 (1 year 11 months)
RAM GROUP (RAM 360 Agency), Київ (Маркетинг, реклама, PR)

1.Formation of working instructions
2.Creating and regulation of the wage system
3.Optimization of working processes
4.Participation in the creating of technical requirements for software development for data correction and testing
5.Training and consulting of employees
6.Managing the department with 5-12 people

Database corrector

from 02.2006 to 06.2006 (4 months)
RAM GROUP (RAM 360 Agency), Київ (Маркетинг, реклама, PR)

Database correction (MS Excel, MS Access, own CRM system), MS SQL practice

Education

National Technical University of Ukraine «Kyiv Polytechnic Institute»

Biotechnology and biotechnic, Київ
Higher, from 2001 to 2007 (6 years)

Specialty: Pharmaceutical and microbiological industry equipment, engineer (diploma with honors)

Additional education and certificates

SIELE (International Service for the Evaluation of the Spanish Language)

2019, 1 month

Training on web-analytics (Google Analytics)

2018, 2 days

Digital strategy

2017, 2 days

Training «Creativity: how and when?»

2017, 1 day

Design of presentations (design for non-designers)

2016, 2 months

Training on effective communication

2012, 3 days

Training "Writing Queries on Transact-SQL for Microsoft SQL Server 2008"

2012, 1 week

Workshop «Project management»

2009, 3 days

Workshop-coaching «Strategic account management»

2008, 2 days

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — above average
• Spanish — above average

Additional information

Personal qualities: responsibility, attention to the details, maintenance of several projects simultaneously, ability to prioritize tasks, purposefulness, sociability, stress-resistance, punctuality, fast learner, team member.

PC Advanced user: MS Office (Word, Excel, Access, PowerPoint, Outlook, Visio), Bitrix24, SuiteCRM, MS Project, MS Dynamics CRM, MS SQL, Google Workspace, Sybase PowerDesigner, Redmine, 1С УПО (project management), Google Analytics, accounting of digital campaigns (search, GDN, video, SMM), Qlick View