Лідія

Lidiia Kostenytska
Customer support representative
I’m a dedicated and thoughtful support specialist with hands-on experience in the online gaming
industry. I focus on delivering clear, respectful, and solution-oriented communication — whether
helping a player solve an issue or collaborating with my team. I take ownership of my work, stay calm in
fast-paced situations, and strive to build trust through consistency and attention to detail. I believe
great support is not just about speed, but about how you make people feel throughout the process.
Naturally curious, I’m always open to learning something new — whether it’s a system, a language, or a
better way of doing things.

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lutsk, Ukraine t.me/LiKo2242

EDUCATION SKILLS
Lesya Ukrainka Volyn National University Creativity Responsibility Patience Multitasking
Faculty of Foreign Philology – Translation
(English) Conflict Resolution Teamwork Hardworking
09/2021 - 06/2025, Lutsk/Ukraine

WSEI University
Faculty of Economics WORK EXPERIENCE
09/2019 - 06/2021, Lublin/Poland
SOFTWARE & TOOLS
FreshChat · Freshdesk · LiveChat · HelpDesk · SoftSwiss (Admin Panel) ·
Jira · Slack · WhatsApp
WORK EXPERIENCE
Financial Manager LANGUAGES
Online Casino
07/2023 - 09/2023, Lutsk/Ukraine English Ukrainian
Professional Working Proficiency Native or Bilingual Proficiency
Achievements/Tasks
Oversaw player transactions and reports German Polish
Collaborated with payment teams and followed AML Elementary Proficiency Limited Working Proficiency
procedures
Ensured secure and fast cashouts
INTERESTS
VIP Manager
Online Casino Sports and Physical Well-being
10/2023 - 01/2024, Lutsk/Ukraine
Achievements/Tasks Global Travel and Cultural Exploration
Cultivate and manage relationships with VIP players,
offering personalized support and exclusive promotions. Linguistic Development and Multilingual Communication
Tailored bonuses and rewards to meet the needs and
preferences of high-tier players, enhancing retention.
Resolve escalated issues professionally, maintaining
confidentiality and delivering effective solutions.

VIP-Support Manager
Online Casino
01/2024 - Present,
Achievements/Tasks
Manage and resolve player inquiries, ensuring fast and
effective solutions across multiple channels.
Assisted players with payment processing, verification,
and bonus claims, ensuring a seamless and secure
experience.
Provided ongoing support during gameplay, addressing
technical issues and ensuring high-quality service.
Build strong relationships with players, offering
personalized service to enhance loyalty and satisfaction.