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Lidiia Kostenytska
Customer support representative
Goal-oriented and client-focused assistant. Key strengths include multitasking, problem-solving,
organizational skills, and results-driven. Constantly developing new skills and abilities. Seeking to use
my expertise in a growing company. Ready to improve customer satisfaction.

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lutsk, Ukraine t.me/LiiK0

EDUCATION SKILLS
Lesya Ukrainka Volyn National University Creativity Responsibility Patience Multitasking
Faculty of Foreign Philology "Language and
literature (English). Translation." Leadership Troubleshooting Hardworking
09/2020 - Present, Lutsk/Ukraine

WSEI (Higher School of Economics and
Innovation) WORK EXPERIENCE
ACCOUNTING AND FINANCE
09/2018 - 09/2020, Lublin/Poland VIP manager (11/2023 - 03/2024)
Monitor VIP player accounts, analyzing gaming activity and identifying
opportunities for upselling and cross-selling.
Provide exceptional customer service to VIP customers, addressing
their concerns, resolving issues, and ensuring their satisfaction.
WORK EXPERIENCE Develop and implement strategies to attract, retain, and enhance the
overall experience of VIP customers.
Assistant call center Maintain a comprehensive database of VIP customer profiles,
Data group preferences, and contact information, ensuring accurate and up-to-
date records.
06/2021 - 09/2021, Lutsk/Ukraine Build and maintain relationships with high-value players through
A Ukrainian communications operator, in particular, in the segment personalized communication, including phone calls, emails, and in-
of telecommunications for large businesses. person interactions.
Achievements/Tasks
Guide callers through troubleshooting, navigating the
company site, or using the products or services;
Communicating with clients to schedule appointments LANGUAGES
and answer questions about products and services;
English Polish
Monitoring employee performance to ensure that they
Professional Working Proficiency Limited Working Proficiency
are meeting goals and upholding company standards;
Review customer or client accounts, providing updates Ukrainian
and information about billing, shipping, warranties, and Native or Bilingual Proficiency
other account items;
Call clients and customers to inform them about the
company’s new products, services, and policies.
INTERESTS
Financial manager
Online casino Reading Psychology Travel Stretching
09/2023 - 11/2023, Lutsk/Ukraine
Achievements/Tasks Music
Monitoring and managing cash flow, including overseeing
deposits, withdrawals, and payouts to players.
Ensuring compliance and security by verifying players and
their personal documents as per requirements.
Analyzing financial reports, such as income balance
sheets, and cash flow statements.