Lilian

Lilian Ijeoma Chigozirim
Imo, Nigeria | ☎[open contact info](look above in the "contact info" section) | ✉️ [open contact info](look above in the "contact info" section)

SUMMARY

Highly motivated and results-driven Customer Success professional with a proven track record of building
strong customer relationships, delivering exceptional service and driving customer satisfaction. I am
passionate about understanding customer needs and exceeding their expectations through proactive
engagement and personalized solutions. Seeking to leverage my expertise in a collaborative and innovative
environment to drive customer retention and contribute to the growth and success of a forward-thinking
company.

WORK EXPERIENCE

Customer Success Manager January 2023 - March 2024
Noak Hill Travels

● Reduced client inquiries by 12% by the second month after implementing a comprehensive
knowledge base with FAQs and guides.
● Achieved a 90% client satisfaction rating for onboarding experience by conducting personalized
welcome calls and addressing initial concerns..
● Resolved 85% of customer inquiries within 48 hours, exceeding company targets and ensuring
prompt service.

Virtual Assistant January 2021 - December 2022
Ludam Group, Nigeria

● Reduced client meeting scheduling time by 20% by utilizing online scheduling tools and automated
reminders.
● Achieved a 95% client satisfaction rating on email communication, consistently exceeding response
time expectations.
● Managed multiple calendars for 5 clients, ensuring all appointments and deadlines were met..

EDUCATION

Registered Nurse Certificate January 2024
Mbano School of Nursing, Imo, Nigeria.

KNOWLEDGE AREAS

SKILLS: Project Management, Interpersonal Communication, Customer Relationship Management,
Organization & Time Management.

TOOLS: Microsoft Office Suite, Google Workspace Tools, CRM Software, Trello, Communication Tools.