Юлія

YULIIA HLAHOLIEVA
Marketing Specialist

I am seeking a position in a new sphere where I will be able to use my
pieces of knowledge and see the effects of my work. Continuous
improvement of my skills is a priority for me, which is why I am looking
for a company where I can grow professionally.

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Katowice, Poland

Education Experience
Sales Manager in Call-center
ADEL Investment 05.2018- 09.2018
Bachelor of Philology:
English and Chinese Languages Consulted and communicated with foreign customers (cold rings)
Processed client engagement
Kyiv National Linguistic
University, Kyiv Customer Support Manager
Plamencom LTD 09.2018-02.2020
Exchange Program:
Chinese Language Сonsulted, set up, and onboarded new Chinese customers via online
chats in Zendesk, Bitrix24, WeChat, QQ, Weibo
QingDao University, China Managed customer expectations in close cooperation with the
different field partners regarding product issues, project status, and
timelines.
Masters of Philology: Headed refund department, resolved grievances, controlled refund
English and Chinese Languages processes
Kyiv International University, Customer Support Quality Assurance Manager
Kyiv
Plamencom LTD 02.2020-02.2021
Controlled quality of online chats between managers and customers
Courses in Digital Marketing Improved customer interactions with all services and employees
Compiled and analyzed data of differing styles of use and customer
preferences to improve overall satisfaction
Languages Conducted meetings with support to define and resolve mistakes
Compiled customers’ feedback and insights to formulate
English (B1-B2) Chinese writing (B1) recommendations for continuous project performance
improvement
Headed refund department, resolved grievances, controlled refund
processes
Ukrainian (fluent) Russian (fluent)
Marketing Specialist
Polish (A1-A2) Plamencom LTD 02.2021 - 08.2023

Administration of websites and landing pages in WordPress
Wrote and edited content for Chinese and English websites, checked the
Skills texts from copywriters
Wrote snippets for Google search, optimized the increasing of visibility
Awareness of WordPress, Google Ads,
and attracting target audiences
Tag Manager, Google Optimizer, Yandex Created website redesign and design for user interface, tested new
Metrika implementations and creatives
Managing multiple projects Detected and fixed bugs website bugs in close cooperation with the
simultaneously technical department, set the tasks, controlled the working process
Adjusting to shifting priorities and tight Studied the competitive market, identified a potential audience, analyzed
deadlines key competitors
Assisting in the design and preparation Searched for foreign partners, established and maintained contacts
of landing pages Planned and set GoogleAds, monitored the effectiveness of advertising
Close cooperation with the sales and campaigns
technological departments Analyzed user activity with Webvisor Yandexmetrika, GTM, Google
Stress-resisted, organized, ready for Analytics, Google Search Console
self-studying Developed options for saving users and their activity
Conducted tests to determine the best strategies and creatives via A/B
testing in Google Optimizer