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ANASTASIIA ZUBKOVA
Leveraging my effective performannce management to support in devel...

PERSONAL DETAILS
Dnipro
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Date of birth: August 29, 1993

EDUCATION
«Specialist of Ecology and Environmental Protection, Ecologist» Sep 2010 - Jun 2015
Oles Honchar Dnipropetrovsk National University, Dnipro

«Management» Sep 2023 - Present
Alfred Nobel University, Dnipro

EMPLOYMENT
Hotel Hospitality Manager Jun 2016 - May 2018
GOOD ZONE HOTEL
· Recruited, trained and supervised staff.
· Managed budgets/expenses, maintained statistical and financial records.
· Oversaw the daily operations of a hotel and maintained compliance with laws and guidelines.
· Liaised with maintenance and other specialist contractors, dealt with maintenance issues, shortages
in staff or equipment, renovations etc.
· Planned maintenance work, events and room bookings.
· Met guests and responded to complaints and queries, handling customer complaints and queries.
· Inspected facilities regularly and enforced strict compliance with health and safety standards.

Sales Specialist Jun 2018 - May 2021
EMET, Dnipro
· Coordinated sales, provided product demonstrations to staff and customersю
· Conducted market research, worked with the team to develop strategies to increase the client base.
· Maintained excellent and trusting relationships with clients.
· Prepared and organized events, conferences, seminars, meetings and trainings for professional
development.

Head Manager Personal Assistant Jun 2021 - Aug 2022
EMET, Dnipro
· Performed personal assignments at the request of the Company's top officials.
· Organized business trips for office employees and company partners to off-site events.
· Resolved issues related to office maintenance, provision of office supplies, and consumables.
· Organized logistics inside and outside the office, trips.
· Organized cleaning and proper working conditions in the office.
· Worked with incoming and outgoing correspondence.
· Participated in organizing corporate events of the Company.

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· Was responsible for reporting and document flow.
· Worked confidently with cash discipline.

Senior Administrator Mar 2023 - Present
Adassa Medical Clinic, Dnipro
· Organizing work and monitoring the performance of job duties, customer service standards by
reception administrators and call center managers.
· Communicating and resolving conflict situations with clients of the clinic.
· Placing orders and communicating with suppliers of professional cosmetics.
· Ensuring the functioning of the clinic: monitoring the availability and ordering small items, medical
records, office supplies and household needs.
· Informing all clinic employees about the Director’s orders and changes. Conducting chats in instant
messengers for all clinic employees.
· Performing timely inventory, maintaining reports and records of expenses and income.
· Controlling the quality of compliance with safety regulations.
· Interacting with the economist, head nurse, head physician and other employees.

SKILLS
Fast learnner Communication skills

Abillity to multitask Adaptability

Problem-solvig Reliability

Confident PC user Microsoft Office

LANGUAGES
English Ukrainian

This resume is made with Jobseeker.com.