Personal information hidden

Alexander Ardel

Date of Birth: November 23, 1994
Residence Address: Kharkiv / Uzhgorod
Phone: Telegram [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Position: IT Specialist, System Administrator

Education:
2010-2014 - Rubizhansky Polytechnic College named after O.E. Poray-Koshits "Servicing
Computer Systems and Networks" (Associate Degree)
2014-2016 - Eastern Ukrainian National University named after Volodymyr Dahl "Computer
Engineering" (Bachelor's Degree)
2016-2018 - Eastern Ukrainian National University named after Volodymyr Dahl "Information
Technology Design" (Master's Degree)
2018-2022 - Eastern Ukrainian National University named after Volodymyr Dahl "Information
Technology Design" (Postgraduate)

Work Experience:

3 years as a System Administrator at AVACarrier, LLC (https://avacarrier.com/) in
the Ukrainian office.
 1 year as a System Administrator at ROZETKA store.
• Development of infrastructure for new stores.
• Opening of new stores.
• User support.
3 years as a System Administrator at Playrix.
1Line
• Monitoring and routing of requests received in the 1L project.
• Administration of accesses, issuance of licenses to corporate services.
• Diagnosis and solution of typical software problems in the 1L project.
• Technical support for video conferencing services.
• Technical support for live broadcasts.
• Maintenance of technical documentation up to date.
• Escalation of complex tasks to profiled directions.
• Communication with adjacent departments to establish interaction processes.
• Conducting regular meetings on working with internal IT services for new employees.

Information Security Engineer:
• Conducting training for information security personnel.
• Launching processes for regular user password rotations.
• Control of user process security.
Office:
• Organization of workplaces in the Kharkiv and Kiev office.
• Maintenance in working condition, periodic maintenance of workstations, server and
network equipment, copier-multiplying equipment, VCS equipment, and display means
in the responsibility zone.
• Maintenance of client software.
• Control over the absence of unlicensed software.
• Resolving user issues related to the operation of application software, corporate
information services, software from the supported IT list.
• Keeping the necessary equipment stock up to date, purchasing equipment and
consumables.
 • Market analysis for the relevance of the company's equipment standard.

Experience with Equipment: MicroTik, D-link - network; HP, Canon - MFPs, thermal printers
Godex, Bixelon; grandstream - phones, Cisco routers, graphic tablets, various Apple equipment.

Experience with Software:

• Administration of Windows systems (including server versions).
• Google Workspace administration.
• Adobe products administration.
• Active Directory administration (user/group creation),
• Active Directory Azure.
• Administration of access to services (AppCenter AppsFlyer Miro Lusid SyncSketch).
• ESET console administration, working with other AVPO.
• Basic knowledge of MacOS, Linux systems.
• Maintenance of live broadcasts.
• Basic knowledge of Zabbix, Grafana monitoring systems.
• Knowledge of TCP/IP, DNS, DHCP, RDP, VPN, TCP/UDP HTTP/S protocols and
services.
• Understanding the principles of API operation.
• Ability to work with command line (cmd, PowerShell, terminal).
• Block repair of PCs, office equipment, network equipment.
• Procurement and accounting of equipment, experience in communicating with vendors.
• Experience in communicating with service technical support.
• Experience in the installation and administration of LANs.

English Language Proficiency: Intermediate / Threshold.

Personal Qualities: punctuality, sociability, friendliness, articulate speech, activity, responsibility,
perseverance, stress resistance.