Сергій

Sergey Bakhmat
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) LinkedIn

Professional Summary: Highly skilled Fraud and Payments
Manager with extensive experience in customer support,
logistics, and sales across diverse sectors. Effective at problem-
solving, with a strong focus on improving customer experience
and operational efficiency. Advanced English proficiency with significant international
experience.

Professional Experience:

Playonix – IT and Marketing Services Company Fraud and Payments Manager / Support
Agent November 2020 – Present

• Monitor user accounts for fraudulent activities and ensure secure transaction
processes.
• Resolve gaming issues and provide comprehensive support for a variety of user
queries.
• Enhance team collaboration to improve customer satisfaction and service delivery.

B2B Soft Customer Support Representative August 2020 – November 2020

• Delivered technical support for software solutions targeting mobile communications
industries.

UK Embassy Visa Application Center, TLS-Contact Customer Support Representative
September 2019 – July 2020

• Managed customer inquiries and applications for visas, enhancing customer service
through direct consultations.
• Resolved complex and conflict-prone situations, improving process efficiency and
customer satisfaction.

Hegelmann Company Dispatcher-Logistician July 2019 – August 2019

• Coordinated and monitored cargo transportation across Europe, optimizing routes
and schedules.
 • Maintained database integrity within a CRM system, ensuring accurate record-
keeping and compliance.

UBER Driver November 2017 – July 2019

• Provided high-quality transportation service, maintaining excellent customer ratings
and safety compliance.

CR England Trucker February 2016 – August 2017

• Managed long-haul cargo transportation across the USA, adhering to strict
schedules and safety regulations.

“Triad” LLC Construction Company Purchasing Manager February 2014 – February 2016

• Procured materials and equipment essential for construction projects, ensuring cost-
efficiency and timely delivery.

"Topcity" LLC Advertising Agency Sales Manager October 2013 – February 2014

• Generated new business through strategic cold and warm calling, significantly
increasing company revenues.

LLC "Regan" Sales Manager / Web Administrator January 2013 – August 2013

• Spearheaded online sales strategies and managed the company's website,
enhancing digital presence and sales.

LLC "New Planet" Sales Manager / Storekeeper / FEA Specialist October 2008 – December
2012

• Managed sales and storekeeping operations, ensuring efficient inventory and
customer relationship management.

LLC “Golden Lian” Sales Manager October 2007 – October 2008

• Developed new customer relationships and managed site content, boosting online
engagement and sales.

LLC “Spetsmetalininvest” Assistant Accountant / Storekeeper August 2006 – August 2007

• Oversaw warehouse operations and inventory management, ensuring accuracy in
stock levels and shipments.
Skills:

• Fraud Detection and Security
• Financial Transactions and Payments Processing
• Customer Relationship Management
• Technical Support and Troubleshooting
• Strategic Planning and Logistics
• Python and SQL
• Data analytics

Education: Bachelor’s Degree in Management of Organizations, UDHTU (2006)

Languages:

• English (Advanced; lived in USA for 2.5 years)