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Tatiana Tikhonova
Position: Foreign Trade Manager/Customer Support/Logistics specialist/
Profession: Customer Support, Sales Assistant, Interpreter English and German languages

Personal Data:
Citizenship: Ukraine
Bith date:07/02/1983
Tel. mob.: [open contact info](look above in the "contact info" section)
e-mail: [open contact info](look above in the "contact info" section)

Education:
2000 – 2005 – Sumy State University, Humanitarian Faculty; Specialty: Technical translator,
Interpreter, English and German languages.
2008 - Pesotskikh Institute of Economy, Law and Management Systems, Kyiv, Speciality: Company
administration.
2009-2013, 2016-2018 – regular seminars and trainings on management systems at head office of
company, Germany.

Work Experience:

2006 – 2007 – administrative secretary by “ROHE KIEV”.
Responsibilities: general office work in accordance with Ukrainian law and regulations, reports,
preparation of inner instructions, special description of equipment, preparation of supply contracts,
contacts, administration of the documents for customs clearance, correspondence with customers;
commercial offers; assistance to accountant.

2007 – 2018 - Sales Assistant/Assistant in Customer Service FA (Feed Additives Department)
Representative office “Evonik Industries AG” (German Chemical Company)
Responsibilities: support to our customers and local sales team; correspondence; sales reporting –
market data collecting and entering into Order Management System (CRM tools), analysis; formation
of the supply contracts on the basis of the general company standards, business relationships`
development with key customers and partners; coordinating travel process (ordering tickets, booking
hotels, transfer, assistance in visa application etc.); support in launch and implementation of new
products and services; control and assurance valid product registration and licensing status; support to
sales and technical managers; generating, evaluating and reporting market and competitive
information; order data input into sales and forecasting system/CRM tools; information and document
support to customers in logistics and in process of customs clearance; organization of marketing events
(customer days, conferences, exhibitions).

In 2016 the company was renamed to “Evonik Industries” LLC.

Additional information:

Skills: PC Windows, MS Office (Word, Excel, PDF, PowerPoint)
Knowledge of languages: Ukrainian - native, Russian –fluent, English – upper intermediate, German –
intermediate.

Business and personal qualities:

Professional approach to work, active position, ability to take decision in the limits of given
competence, ability to work in team, good communication skills, responsibility.