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Work experience

Administrative assistant

from 06.2024 to now (1 year 2 months)
Sheira Studio, Kyiv (Marketing, advertising, and PR)

Responsibilities:
- Content Publishing: Skilled in managing and publishing content across multiple social media platforms.

- Administrative Support: Strong attention to detail, providing administrative assistance to ensure the smooth operation of outreach and marketing efforts.

- Team Collaboration: Works closely with team members to support outreach, content creation, and administrative tasks.

- AI Contest Research & Submission: Search for relevant AI contests online, track submission deadlines, and submit projects on behalf of Sheira Studio.

- Domain Management & Email Configuration: Skilled in purchasing domains, configuring email hosting, and setting up email systems for professional communication.

- Email Warmup & Campaign Launch: Proficient in warming up email accounts to ensure high deliverability rates and successfully launching targeted email campaigns to engage prospects and build relationships.

- CRM Management ( Zoho).

Achievements:
- Helped grow LinkedIn connections by 50% over three months, contributing to a stronger network of educational professionals.

- Successfully purchased and configured 15 new domains for Sheira Studio, ensuring seamless email hosting setup and a 99% deliverability rate for all outreach campaigns Via Porkbun, AdmTools.

- Identified and submitted Sheira Studio’s AI projects to 15+ international contests, increasing brand visibility.

- Improved email deliverability rates by 20% by assisting in successful email warmup processes and campaign launches (Instantly AI)

- Maintained a consistent posting schedule and increasing overall engagement by 18%.

- Streamlined administrative processes, reducing task turnaround time by 25% and ensuring timely completion.

Customer support representative

from 02.2022 to 01.2024 (1 year 11 months)
Femtech Information Technology, Remote (IT)

OBJECTIVE

Dedicated and focused customer support representative with almost four years of experience, Skilled in resolving customer issues, enhancing customer satisfaction and maintaining high service standards seeking to leverage my skills to contribute to a dynamic team and support growth of the company.

RESPONSIBILITIES:

* Providing product and service information according to product and service
line-up.

* Resolving product and service complaints through chats, emails and calls
with a 85% resolution rate.

* Informing customers of upcoming promotions and deals.

* Collaborated with technical teams to troubleshoot and resolve complex
product issues, ensuring timely and effective solutions.

* Maintained comprehensive knowledge of product features and updates to
assist customers accurately and efficiently.

* Managed and updated customer support tickets using CRM software,
ensuring accurate records and follow-up actions.

* Conducted regular follow-ups with customers to ensure satisfaction and
gather feedback for service improvement.

ACHIEVEMENTS

* Achieved a customer satisfaction score of 4.5/5 through consistent high
quality support and problem resolution.

* Reduced average response time by 20% by implementing a simplified
product information manual and effective time management.

* Recognized as employee of the month for outstanding performance and
dedication to customer service excellence.

Call center operator

from 02.2018 to 12.2019 (1 year 10 months)
Airtel, Remote (Telecommunications and networking)

RESPONSIBILITIES

* Handle and carefully respond to all customer inquiries via inbound calls, chats and email.
* Troubleshoot problems and provide solutions.
* Escalate unresolved issues to relevant internal teams.
* Collect prompt and accurate customer feedback.
* Identify customer needs and help customers use specific features.
* Gather customer feedback and share with our Product, Sales and Marketing teams.
* Monitor customer complaints on social media and reach out to provide assistance.

ACHIEVEMENTS

* Played a key role in customer retention initiatives, helping to reduce churn rate by 15% through proactive customer engagement and issue resolution.
* Played a key role in managing customer communications during service outages and crises, maintaining transparency and trust.
* Gathered and analyzed customer feedback to identify areas for improvement, leading to the implementation of several new features and services.
* Worked closely with technical, sales, and marketing teams to ensure seamless communication and resolution of customer issues.

Education

Tai Solarin University Of Education

B.ED Early Childhood Education/Social Studies, Other countries
Higher, from 2009 to 2013 (4 years)

Additional education and certificates

LeadGen

2025, 3 Months

Master AI For Creatives

2025, 3 Months

Knowledge and skills

• Ability to work in multitasking mode
• Communicability
• Conducting online chats
• Time management
• Receiving incoming calls
• Google Workspace
• Data entry
• Google Sheets
• Adobe Photoshop
• User ChatGPT
• Task management
• Teamwork
• Content posting
• Adaptability
• Apollo
• Instantly

Language proficiencies

English — advanced

Additional information

- GOOGLE WORKSPACE PROFICIENCY: Experienced in using Google Workspace for collaborative work.

- Able to organize and manage SPREADSHEET efficiently to support data management tasks.

- CANVA: Comfortable using Canva to create visually appealing yet straightforward designs for online use.

- Familiar with using AI-powered tools, including ChatGPT, to assist with content creation, communication, and problem-solving tasks.

- Domain Management & Email Configuration: Skilled in purchasing domains, configuring email hosting, and setting up email systems for professional communication.

- Email Warmup & Campaign Launch: Proficient in warming up email accounts to ensure high deliverability rates and successfully launching targeted email campaigns to engage prospects and build relationships.

- ADOBE PHOTOSHOP: Basic proficiency in Photoshop, used for editing and enhancing images, creating simple graphics for social media posts

*PERSONAL QUALITIES: Dependable, hardworking, empathetic, adaptable, teachable, detail-oriented, quick, Consistently pick up new tools with minimal guidance, desire for stability and growth.

*WORKPLACE REQUIREMENTS: Collaborative environment, opportunity for growth, supportive culture.

*LANGUAGE: English language only.

*Telegram: @Lynda_Obafemi