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Work experience

Customer support representative

from 02.2022 to 01.2024 (1 year 11 months)
Femtech Information Technology, Other countries (IT)

OBJECTIVE

Dedicated and focused customer support representative with two years of experience skilled in resolving customer issues, enhancing customer satisfaction and maintaining high service standards seeking to leverage my skills to contribute to a dynamic team and support growth of the company.

RESPONSIBILITIES:

* Providing product and service information for telecommunication gadgets
and various technological products including fridges, irons and washing
machines.

* Resolving product and service complaints through chats, emails and calls
with a 85% resolution rate.

* Informing customers of upcoming promotions and deals.

* Collaborated with technical teams to troubleshoot and resolve complex
product issues, ensuring timely and effective solutions.

* Maintained comprehensive knowledge of product features and updates to
assist customers accurately and efficiently.

* Managed and updated customer support tickets using CRM software,
ensuring accurate records and follow-up actions.

* Conducted regular follow-ups with customers to ensure satisfaction and
gather feedback for service improvement.

ACHIEVEMENTS

* Achieved a customer satisfaction score of 4.5/5 through consistent high
quality support and problem resolution.

* Reduced average response time by 20% by implementing a simplified
product information manual and effective time management.

* Recognized as employee of the month for outstanding performance and
dedication to customer service excellence.

Education

Tai Solarin University Of Education

B.Sc (ED) Early Childhood Education/Social Studies, All Ukraine
Higher, from 2009 to 2013 (4 years)

Knowledge and skills

Language proficiencies

English — advanced

Additional information

HOBBIES
* Reading: Enjoy exploring various genres especially fictions.

* Outdoor activities: I enjoy hiking and cycling, helps me stay active and
connected to nature because I'm a nature lover. Catching up and staying
updated with friends and families.

*Art enthusiast.

* Sewing(took a fashion course): Keeps me focused and creative at my leisure
time.


PERSONAL QUALITIES: Dependable, hardworking, empathetic, adaptable, teachable and detail oriented.

WORKPLACE REQUIREMENTS: Collaborative environment, opportunity for growth, supportive culture.

LANGUAGE: English language only.

Telegram: @Lynda_Obafemi