Ніна

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10605455

Work experience

Sales and service administrator

from 10.2011 to now (12 years 8 months)
Epiroc, Київ (Фінанси, банки, страхування)

Participation in projects, together with the IT team, on updating and testing functions in CRM systems (iScala).
Project management of the introduction of a new system as a key user.
Creation of service acts, expense invoices, quotations for customers.
Preparation of contracts with clients.
Control of receivables and active cooperation with the accounting department regarding internal transactions.
Controlling the shipment of goods from the warehouse.
Logistic support.
Control payments.
Provide excellent customer service on all inbound and outbound calls.
Providing back-up support for processes of call and order handling.

Tax Inspector

from 04.2009 to 09.2011 (2 years 5 months)
Tax inspection, Світловодськ (Державні організації)

The state inspector of taxes of management of the taxation of physical persons. Functions - land tax administration (a ground lease private businessmen and the land tax from physical persons), opening of current accounts, land tax and lease payment charge, accounting 1-DF (salary). The control of timeliness of payment of taxes, giving of declarations; an explanation of the tax legislation, the rights and obligations of payers of taxes; delivery of tax notifications-decisions to payers. Work with department of Ground resources, participation in meetings on agrarian questions, and also participation in meetings of local government bodies concerning a salary. Conducting current correspondence with local government

Credit specialist

from 12.2007 to 06.2008 (6 months)
ПриватБанк, Світловодськ (Фінанси, банки, страхування)

The expert on crediting of private businessmen. Granting of collateral loans for private businessmen (physical persons). The analysis of credit status of the potential customer (cross solvency analysis), departure to the place of business dealing. A notarial certification movable, real estate as pledge, pledge insurance. Promotion of accompanying banking services at credit issue - possibility of registration of an overdraft, the deposit, a credit card, a crediting car. Active search and attraction of new clients, maintenance of relations with existing customers. Opening, account management. Perfect knowledge of banking organization and work principles. An active vital position ability to carry on negotiations with customers.

Credit specialist

from 04.2007 to 11.2007 (7 months)
Forum Bank, Кременчук (Фінанси, банки, страхування)

The analysis of credit status of the potential customer, departure to the place of business dealing, carrying out of the financial and economic analysis of business. Active search and attraction of new clients, maintenance of relations with the existing. Preparation of requests for the credit. Forming and transfer of a packet of documents for decision making under the credit. The conclusion of contracts with clients, opening and support of current accounts of clients. Promotion of bank products.

Education

Kremenchuk State Polytechnical University

Economist, Кременчук
Higher, from 2002 to 2007 (5 years)

Additional education and certificates

QA Manual

2024, 3
Certificate

Knowledge and skills

Language proficiencies

• Polish — advanced
• English — above average
• Ukrainian — fluent
• Russian — fluent

Additional information

With over 12 years of experience as a sales and service administrator at Epiroc, I am an expert in CRM systems, project management, and customer care. I have participated in several projects to update and test functions in iScala, a CRM platform used by Epiroc, and received multiple awards for my outstanding performance and digitalization efforts. I have also been a key user in the introduction of a new system, and have created and managed service acts, invoices, quotations, and contracts for customers.

In addition to my role at Epiroc, I am also a trainee/junior QA engineer at Beetroot Academy, where I am studying and getting certified in manual testing. I have a strong interest in quality assurance and software development, and I am eager to apply my skills and knowledge to real-world projects. I have a solid background in content management, data entry, and customer service, and I am proficient in English, Ukrainian, Polish and Russian. I am a dedicated and innovative individual who thrives in dynamic environments and enjoys solving complex problems through creative solutions.