Анна

Операційний менеджер, 50 000 UAH

Employment:: Full-time.
Age:: 33 years
City of residence:: Kharkiv
Ready to work:: Kharkiv, Kyiv

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10621219

Work experience

Operations manager

from 03.2018 to 05.2022 (4 years 2 months)
Altezza Travel, Інші країни (Туризм)

Organization, optimization and control of operational processes in the tourism sector;
Development and improvement of strategies to improve customer service efficiency;
Management of the booking and sales process of tourism services;
Planning and coordination of travel itineraries and programs;
Interaction with service providers (hotels, transportation companies, tour agencies, etc.);
Quality control of services and customer satisfaction;
Resolution of conflict and emergencies during travel;
Market and competitor analysis to enhance the company's offerings;
Budget management and departmental expenses control;
Training and development of staff to improve professional skills.

Менеджер по роботі з клієнтами

from 05.2014 to 05.2017 (3 years)
Spalah EduHub, Харків (IT)

Sales campaigns planning, development and coordination;
Financial management and control of accounts receivable;
Polices and operations protocols development;
B2P sales management;
Marketing content development.

Financial consultant

from 04.2014 to 04.2015 (1 year)
UKRSIBBANK BNP Paribas Group, Харків (Фінанси, банки, страхування)

Sales and promotion of the banking products;
Support and counselling of the clients;
Reporting.

Education

National Aerospace University

Master of Finance, Харків
Higher, from 2008 to 2014 (6 years)

Knowledge and skills

Уміння аналізувати Планування бюджету Контроль ціноутворення Робота в команді Аналіз даних Складання фінансової звітності Оптимізація бізнес-процесів Досвідчений рівень роботи з Google Workspace/ Microsoft Office Досвід роботи в продажах Customer support Робота з клієнтами Робота з таск-трекерами Робота з CRM-ситемами

Language proficiencies

English — above average