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Work experience

Personal assistant to managing directors

from 11.2019 to now (4 years 6 months)
IT

- Monitoring managers’ inboxes and conduction of business correspondence with clients and working teams;
- Organization of business trips: itinerary creating, ticketing, hotel booking, visa processes, budget calculation;
- Planning and organization of meetings;
- Preparation of presentations, weekly\monthly internal reports, data research and aggregation to the required formats;
- Help in organization of team buildings, round tables, offsite workshops, and support during events;
- Various special requests.

Acceptance manager on a project

from 10.2018 to 10.2019 (1 year)
Huawei Ukraine LLC (Хуавей Україна, ТОВ), Київ (Телекомунікації, зв'язок)

- Preparation of “Transfer and acceptance act of provided Services” for the customer regarding equip of telecommunication sites;
- Control of equipment configuration for different projects, shipped and actually installed;
- Communication with regional offices’ engineers for identifing and resolving of material discrepancies;
- Communication with representatives of the customer in order to agree and approve prepared docs;
- Reporting on processed orders.

Administrative manager

from 12.2017 to 09.2018 (9 months)
Huawei Ukraine LLC (Хуавей Україна, ТОВ), Київ (Телекомунікації, зв'язок)

- Meeting, information supporting of guests, candidates and employees on business trips;
- Preparation and distribution of advertising, congratulatory mails, notifications and reminders for employees;
- Providing: documentary translations, business cards, intercom, hotel reservations, door access control, delivering service for current employees and employees on business trips;
- Work with suppliers and transferring companies, order stationery and office consumables;
- Maintaining a monthly report on administrative expenses for accountants;
- Arrangement of birthday parties, outdoor activities.

Administrator, personal assistant

from 06.2017 to 09.2017 (3 months)
Finance company, Київ (Консалтинг, бухгалтерія, аудит)

•Control and maintenance of the life cycle of the office;
•Work with primary accounting: preparation of documents on acceptance and dismissal of workers; calculation of time worked by employees; keeping a calendar of holidays and sick leaves, salary projects; work with the documentation of companies serving the office and the companies-suppliers; keeping reports on the expenses of the firm;
•Assist in holding of business meetings and negotiations;
•Performance of accompanying duties and special tasks of superiors outside the office;
•Daily and monthly reporting on the achievements of each employee;
•Selection and structuring of information and materials required for the director;
•Organization of business trips;
•Supplying the premises and each individual worker with the necessary equipment and inventory for comfortable and high-quality performance of the assigned tasks;
•Organization of team building events and development of the company team spirit.

English speaking сustomer support operator

from 10.2015 to 04.2017 (1 year 6 months)
Canadian Online Pharmacy, Київ (Медицина, охорона здоров'я, аптеки)

•Working with current orders of online pharmacy in the OTRS program;
•Implementation of customer support: informing and consulting clients at all stages of providing services by phone and via e-mail;
•Working with incoming / outgoing calls with residents of Australia, Japan, Hong Kong, USA, Canada, Latin America and Europe;
•Creating and executing tasks in JIRA;
•Regular participation in trainings on the topic: "Customer Support Service".

Administrator of sales department

from 10.2014 to 07.2015 (9 months)
Kyiv housing complex, Київ (Будівництво, архітектура, дизайн інтер'єру)

•Meeting and accommodation of visitors;
•Reception and distribution of incoming calls;
•Processing of incoming and outgoing correspondence (reception, registration, redirection);
•Provision of office equipment items, stationery on the working places;
•Preparation and paperwork which is needed in organization of working process;
•Office expenses management;
•Interaction with courier services;
•Keeping the cleanliness and tidiness and healthy atmosphere in the office;
•Realization of individual business assignments of the direct supervisor.

Education

КНУ ім. Тараса Шевченко

Географічний факультет, спеціальність міжнародного туризму, Київ
Higher, from 2010 to 2015 (5 years)

Additional education and certificates

ENG-005 English Course - Upper-Intermediate Level

2023, 3 місяці

Knowledge and skills

Language proficiencies

English — above average