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Customer service manager
- City of residence:
- Odesa
- Ready to work:
- Remote
Contact information
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Yuliia Chalaia
Phone: [open contact info ](look above in the "contact info" section) / [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Based in: Krakow, Poland
Work Experience
Wix.com
Billing Supervisor / Team Lead
2021 – 2026
• Led daily team operations, ensuring high performance and service quality
• Managed escalations and complex, time-sensitive customer issues
• Collaborated with cross-functional teams (billing, product, technical) to resolve client problems
• Trained and onboarded new team members, improving team efficiency
• Monitored quality assurance metrics and provided feedback to maintain high standards
• Built strong relationships with customers, improving satisfaction and retention
Customer Support Representative
(Internal promotion)
• Provided customer support via chat/email, resolving billing and technical issues
• Assisted customers with account management and troubleshooting
• Maintained high CSAT scores and met performance KPIs
• Developed strong communication and problem-solving skills
Mega Aid Compounding Pharmacy,
Logistics Assistant / 2021
• Communicated with clients and drivers to coordinate deliveries and schedules
• Made outbound calls regarding delivery tasks, documents, and timing
• Helped ensure everything was completed on time by staying in touch with both sides
• Followed up on pending deliveries and handled ongoing issues
• Kept records of communication and completed tasks
Driversed.com
Сustomer Support Specialist / 2017
• Answered customer questions via phone and email
• Resolved issues and followed internal processes
• Kept records of interactions
Education
Odessa I.I. Mechnikov National University — Bachelor’s Degree in Philology (2017)
London South Bank University — Certificate of Attendance (2014)
London South Bank University (Online) — TEFL Certificate (2020)
Languages
• Russian — native
• Ukrainian — native
• English — advanced
KEY SKILLS
• Customer Success & Relationship Management
• Customer Retention & Satisfaction (CSAT)
• Team Leadership & Coaching
• Escalation Management
• Cross-functional Collaboration
• Onboarding & Training
• Problem Solving & Communication
• Process Improvement
Phone: [
Email: [
Based in: Krakow, Poland
Work Experience
Wix.com
Billing Supervisor / Team Lead
2021 – 2026
• Led daily team operations, ensuring high performance and service quality
• Managed escalations and complex, time-sensitive customer issues
• Collaborated with cross-functional teams (billing, product, technical) to resolve client problems
• Trained and onboarded new team members, improving team efficiency
• Monitored quality assurance metrics and provided feedback to maintain high standards
• Built strong relationships with customers, improving satisfaction and retention
Customer Support Representative
(Internal promotion)
• Provided customer support via chat/email, resolving billing and technical issues
• Assisted customers with account management and troubleshooting
• Maintained high CSAT scores and met performance KPIs
• Developed strong communication and problem-solving skills
Mega Aid Compounding Pharmacy,
Logistics Assistant / 2021
• Communicated with clients and drivers to coordinate deliveries and schedules
• Made outbound calls regarding delivery tasks, documents, and timing
• Helped ensure everything was completed on time by staying in touch with both sides
• Followed up on pending deliveries and handled ongoing issues
• Kept records of communication and completed tasks
Driversed.com
Сustomer Support Specialist / 2017
• Answered customer questions via phone and email
• Resolved issues and followed internal processes
• Kept records of interactions
Education
Odessa I.I. Mechnikov National University — Bachelor’s Degree in Philology (2017)
London South Bank University — Certificate of Attendance (2014)
London South Bank University (Online) — TEFL Certificate (2020)
Languages
• Russian — native
• Ukrainian — native
• English — advanced
KEY SKILLS
• Customer Success & Relationship Management
• Customer Retention & Satisfaction (CSAT)
• Team Leadership & Coaching
• Escalation Management
• Cross-functional Collaboration
• Onboarding & Training
• Problem Solving & Communication
• Process Improvement
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The candidate's resume is posted at https://www.work.ua/resumes/10625439/