Ольга

Olha Stasiuk

Chicago, IL, 60634| 708-869-0590 | [open contact info](look above in the "contact info" section)
Fully authorized to work in the US, no employer sponsorship required

SUMMARY

Experienced concierge with a passion for providing exceptional customer service and creating a welcoming atmosphere for elderly residents. Skilled in conducting facility tours, managing deliveries, training new employees, and organizing events. Strong ability to anticipate customer requirements and exceed expectations. Currently enrolled in Institute of Economics and Management studying Finance, Banking and Insurance with a focus on accounting, management, , and international finance, and completed ESL classes with honors. Highly motivated and newly licensed insurance professional seeking a position where I can apply my skills and experience in the insurance industry.

QUALIFICATIONS

• Proficient in Ukrainian and Russian (native), as well as advanced proficiency in English.
• Strong verbal and written communication skills with exceptional interpersonal abilities.
• Exceptional customer service skills with the ability to exceed customer expectations.
• Comprehensive knowledge of sales techniques and strategies to drive revenue and meet targets.
• Proven track record of working effectively and collaboratively in a fast-paced and dynamic environment, prioritizing efficiency and teamwork.
• Comprehensive understanding of insurance policies and regulations
• Strong analytical and problem-solving abilities
• Proficient in Excel, Word, Adobe, PowerPoint, CRM Systems

LICENSES
• Property Insurance Producer – Illinois – 2024
• Casualty Insurance Producer – Illinois – 2024

EXPERIENCE

Concierge Chicago, Illinois
Senior Lifestyle (Autumn Green at Wright Campus) 01/20/2024 - Current
• Provided high-quality customer service as the first point of contact for guests.
• Managed requests for services including reservations, transportation, and area attractions.
• Demonstrated knowledge of local events, venues, and transportation options to assist guests.
• Handled guest complaints and concerns with professionalism and courtesy.
• Maintained a clean and organized work area to provide efficient service.
• Coordinated with various departments to ensure guest satisfaction.
• Utilized strong communication skills to interact with a diverse group of people.
• Demonstrated ability to handle multiple tasks and manage time effectively.
• Handled telephone inquiries professionally

Server Chicago, Illinois
Senior Lifestyle (Autumn Green at Wright Campus) 01/14//2023 - Current
• Provided exceptional customer service by serving tables and addressing the needs of elderly residents in a welcoming and comfortable atmosphere, while surpassing expectations and anticipating customer requirements.
• Expertly conducted facility tours to highlight amenities and services, providing comprehensive and informative presentations to prospective clients and customers.
• Managed and packed deliveries with precision and accuracy, including timely room service delivery.
• Trained new employees in the proper procedures and protocols.
• Organized and hosted events for the entertainment of elderly residents.
• Took orders and delivered food to elderly residents in a timely and courteous manner while being mindful of any dietary restrictions or preferences.

Waiter Ivano-Frankivsk, Ukraine
Khata Bagata Ethno-Restaurant 06/03/2021 - 02/18/2022
• Offered exceptional customer service, professionally serving tables and greeting guests.
• Maintained impeccable cleanliness and orderliness, and a pleasant dining experience for customers.
• Catered to a variety of occasions such as birthdays, christenings, wakes, engagements, and weddings.
• Played an instrumental role in ensuring the restaurant team's success by aiding in the delivery of top-notch customer satisfaction.
• Operated the cash register and managed the packing and delivery of orders, guaranteeing timely and accurate fulfillment of all customer requests.
• Catered to banquets of varying sizes, providing exceptional service and satisfaction to groups ranging from 10 to 30 customers.


EDUCATION

National Technical University of Oil and Gas 09/01/2021 - Current
Institute of Economics and Management Ivano-Frankivsk, Ukraine
Bachelors in Finance, Banking and Insurance
- Area of focus economics (micro-, macroeconomics), management, accounting, custom affairs, international finance, conducting business negotiations, and marketing.

Prykarpattia National University
09/ 01/2021 - Current
Faculty of Secondary Education: English Language

Ivano-Frankivsk, Ukraine
Wilbur Wright Community College
09/09/2022 - 01/14/2023
Completed 6 Levels of ESL classes with Honors
Chicago, Illinois