Veronika

VERONIKA KOZMA
CLIENT SERVICE MANAGER; SALES MANAGER

 ABOUT
I want to be part of a team that can reach new heights together, achieve goals and provide a high level of service. For the past 4 years, I've worked
in sales and customer service, gaining a clear understanding of what excellent service means in different sectors. At the same time, I continue to
study psychology to better understand and empathise with people. I look forward to working with you!

 CONTACT
 Tbilisi, Georgia

 [open contact info](look above in the "contact info" section)

 [open contact info](look above in the "contact info" section)

 WORK EXPERIENCE

“ORI WEDDING”
July 2021 – March 2024

Customer Service Manager
- Work on the CRM system and other specialist programmes - Assist managers in documenting transactions and other routine work within the
functions of the department - Prepare company presentations, select photographs for catalogues - Prepare Excel reports - Prepare invoices
for clients - Checking deadlines for signing documents - Checking deadlines for receiving payments from clients - Carry out instructions from
the head of the department

“KVITNA LVIV”
February 2021 – May 2021

SMM manager

«358 Flower Base», «Kvitochka», «Florescence wedding»
June 2020 – January 2021

Sales & Client Service Manager
These were relatively new projects, so my main focus was not only to provide a service to our clients, but also to - Developing scripts for the
sales department - Identifying, selecting, communicating and establishing relationships with influencers, potential partners - Finding
customers, replenishing the customer base - CRM work - Cash management
 EDUCATION

Lviv Polytechnic National University
2021 July  bachelor

F. Potushnyak's Lyceum in Beregovo, Ukraine
2017 May  highSchool

 SKILLS
Adaptability Attention to detail Communication Excel Skills Interpersonal Skills Microsoft Office Problem Solving
Stress Resistance Teamwork Time Management Work ethic

 LANGUAGES
English intermadiate

Ukrainian advanced

Russian advanced