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Resume from May 24, 2024 File
Mourine
Customer support representative
- Age:
- 40 years
- City:
- Donetsk
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Mourine Gospel
6 Lekan Ogunsola Street, Off Safuratu Benson, Church B/Stop, Ikorodu – Lagos, Nigeria
M: [open contact info ](look above in the "contact info" section), T: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
CAREER SUMMARY
Over 8 years of experience in Customer Support, contract administration and coordination, public relations, sales, and
management coordination. Experienced in managing various teams and large job environments. Admirable multi skills in sales
and in carrying out task, process and employee improvement. Able to work with different groups across all levels (including
subcontractor and vendor management) functional areas, and technical disciplines. Proficient in interpreting contracts.
● Program Production Course (National Broadcasting Academy)
● Basic Presentation Course (National Broadcasting Academy)
● International General Certificate – NEBOSH, UK
● Health, Safety, and Environment (NISP)
● Project Management
CAREER ACHIEVEMENTS
Company: Smile Communication Nig. Limited
Position/Date: Customer Support - January 2018 – Present
Key Responsibilities
▪ Attend to Customer Enquiries.
▪ Ensure that complaint are resolved.
▪ Ensures Customers Satisfaction.
▪ Processing Orders
▪ Escalating complex issues to higher levels of support or management when necessary.
▪ Negotiates payment and pricing with customers.
Company: Roxymob Consult Nig. Limited
Position/Date: Sales Specialist - November 2015 – December 2017
Key Responsibilities
▪ Ensured that data economic condition is considered while forecasting sales for the company.
▪ Conducted research and recommends changes to company’s sales technique.
▪ Contributed to developing sales allocation to the sales team.
▪ Studied companies and surrounding to understand competitive ability and re-strategize sales technique
▪ Assisted in creating sales assessment report based on information gathered from market research
▪ Ensured that past sales report is studied to determine productivity drift.
▪ Advised on strategies of promotions that will improve sales.
▪ Led informational sessions for sales team to explain sales trends and new marketing strategies that are achievable.
▪ Ensured studies are carried out on shopping and purchase developments of consumers through market survey.
Company: Maydon Pharmaceuticals Limited
Position/Date: Sales Representative August 2012 – October 2015
Key Responsibilities
▪ Made appointments to meet new and existing customers
▪ Made presentations to promote new products and special deals.
▪ Agreed sales, prices, contracts and payments.
▪ Advised customers about delivery schedules and after-sales service.
▪ Kept in contact with existing customers in person and by telephone.
▪ Recorded orders and sending details to the sales office.
▪ Watched the competitors and the products they are offering.
▪ Met sales targets.
▪ Reported and followed sales trends to the Company.
Company: Diamond Bank Nigeria Plc.
Position/Date: Customer Service Representative - January 2012 – July 2012
Key Responsibilities
▪ Inputted customer’s data into the company's data base.
▪ Responded to customer’s complaints.
▪ Notified customers and designated personnel of finding, adjustments, and recommendations regarding customer
complaints
▪ Examined pertinent information to determine accuracy of customer's complaint and to determine responsibility for errors.
▪ Talked with customers via telephone to ascertain complaints and assisted to resolve them where possible.
▪ Documented all calls with regards to customers inquiry accurately.
▪ Followed-up with customer within a 24-hour period regarding the initial phone call.
▪ Remained in touch and let customer know inquiry is still been resolved.
▪ Provided quality customer service on every call.
▪ Communicated clearly and effectively with participants/customers.
▪ Promoted teamwork and call center success.
▪ Reviewed monthly publication of effective telephone techniques
Company: Nigerian Airspace Management Agency (NAMA)
Position/Date: Public Relations Representative (NYSC) - June 2009 – Dec. 2011
Key Responsibilities
▪ Planned and coordinated public relations programs such as seminars, workshops etc. designed to create and maintain
favorable image of the Nigerian Airspace Management Agency
▪ Planned and directed development and communication of information designed to keep the public of the Agency’s role in
the aviation industry
▪ Arranged for public relations efforts to meet needs, objectives and policies of individuals, special interest group, business
concerns, non-profit organizations, and other government agencies, who serve as consultant to the Agency.
▪ Prepared and distributed new releases, scripts, photographs, motion pictures, tapes recordings etc to media
representatives and other persons who may be interested in learning about the activities of the Agency.
▪ Purchased advertising space and time for the Agency as required.
▪ Disseminated facts and information about the Agency’s activities to the public and other government agencies.
▪ Prepared and supervised the production of publicity brochures, handouts, direct mail leaflets, promotional videos,
photographs, films, and multimedia programs.
▪ Devised and coordinated photo opportunities.
▪ Organized events including press conferences, exhibitions, open days and press tours.
▪ Researched, wrote, and distributed press releases to targeted media.
Company: Federal Radio Corporation of Nigeria (Radio 1 Lagos)
Position/Date: Industrial Training - June 2005 – May. 2006
Key Responsibilities
▪ Performed program packaging
▪ Carried out program production
▪ Performed scripting
▪ Conducted interviews
▪ Selected and researched topics; contacts and interviews sources; maintains notes and audio recordings; writes and edits
reports; produces and voices reports for air.
▪ Attended meetings and responsible for appropriate record keeping, correspondence.
▪ Assisted in identifying, developing, and creating programs that supports the overall mission.
EDUCATIONAL PROFILE
Institution National Examination Board of Operational Safety and Health (NEBOSH)
Certificate International General Certificate, (IGC) UK
Date 2014
Institution Nigerian Institute of Safety Professional
Certificate Health, Safety, and Environment Level, 2,3 Certificate
Date 2012
Certificate Project Management professional certificate
Date 2011
Institution Nigeria Institute of Management (NIM)
Date 2010
Institution Institute of Management and Technology, Enugu
Degree Ordinary National Diploma - OND (Mass Communication)
Obtained Date 2003/2005
Institution Institute of Management and Technology, Enugu
Degree Higher National Diploma – HND (Mass Communication)
Obtained Date 2006/2008
Page 2 of 2
6 Lekan Ogunsola Street, Off Safuratu Benson, Church B/Stop, Ikorodu – Lagos, Nigeria
M: [
Email: [
CAREER SUMMARY
Over 8 years of experience in Customer Support, contract administration and coordination, public relations, sales, and
management coordination. Experienced in managing various teams and large job environments. Admirable multi skills in sales
and in carrying out task, process and employee improvement. Able to work with different groups across all levels (including
subcontractor and vendor management) functional areas, and technical disciplines. Proficient in interpreting contracts.
● Program Production Course (National Broadcasting Academy)
● Basic Presentation Course (National Broadcasting Academy)
● International General Certificate – NEBOSH, UK
● Health, Safety, and Environment (NISP)
● Project Management
CAREER ACHIEVEMENTS
Company: Smile Communication Nig. Limited
Position/Date: Customer Support - January 2018 – Present
Key Responsibilities
▪ Attend to Customer Enquiries.
▪ Ensure that complaint are resolved.
▪ Ensures Customers Satisfaction.
▪ Processing Orders
▪ Escalating complex issues to higher levels of support or management when necessary.
▪ Negotiates payment and pricing with customers.
Company: Roxymob Consult Nig. Limited
Position/Date: Sales Specialist - November 2015 – December 2017
Key Responsibilities
▪ Ensured that data economic condition is considered while forecasting sales for the company.
▪ Conducted research and recommends changes to company’s sales technique.
▪ Contributed to developing sales allocation to the sales team.
▪ Studied companies and surrounding to understand competitive ability and re-strategize sales technique
▪ Assisted in creating sales assessment report based on information gathered from market research
▪ Ensured that past sales report is studied to determine productivity drift.
▪ Advised on strategies of promotions that will improve sales.
▪ Led informational sessions for sales team to explain sales trends and new marketing strategies that are achievable.
▪ Ensured studies are carried out on shopping and purchase developments of consumers through market survey.
Company: Maydon Pharmaceuticals Limited
Position/Date: Sales Representative August 2012 – October 2015
Key Responsibilities
▪ Made appointments to meet new and existing customers
▪ Made presentations to promote new products and special deals.
▪ Agreed sales, prices, contracts and payments.
▪ Advised customers about delivery schedules and after-sales service.
▪ Kept in contact with existing customers in person and by telephone.
▪ Recorded orders and sending details to the sales office.
▪ Watched the competitors and the products they are offering.
▪ Met sales targets.
▪ Reported and followed sales trends to the Company.
Company: Diamond Bank Nigeria Plc.
Position/Date: Customer Service Representative - January 2012 – July 2012
Key Responsibilities
▪ Inputted customer’s data into the company's data base.
▪ Responded to customer’s complaints.
▪ Notified customers and designated personnel of finding, adjustments, and recommendations regarding customer
complaints
▪ Examined pertinent information to determine accuracy of customer's complaint and to determine responsibility for errors.
▪ Talked with customers via telephone to ascertain complaints and assisted to resolve them where possible.
▪ Documented all calls with regards to customers inquiry accurately.
▪ Followed-up with customer within a 24-hour period regarding the initial phone call.
▪ Remained in touch and let customer know inquiry is still been resolved.
▪ Provided quality customer service on every call.
▪ Communicated clearly and effectively with participants/customers.
▪ Promoted teamwork and call center success.
▪ Reviewed monthly publication of effective telephone techniques
Company: Nigerian Airspace Management Agency (NAMA)
Position/Date: Public Relations Representative (NYSC) - June 2009 – Dec. 2011
Key Responsibilities
▪ Planned and coordinated public relations programs such as seminars, workshops etc. designed to create and maintain
favorable image of the Nigerian Airspace Management Agency
▪ Planned and directed development and communication of information designed to keep the public of the Agency’s role in
the aviation industry
▪ Arranged for public relations efforts to meet needs, objectives and policies of individuals, special interest group, business
concerns, non-profit organizations, and other government agencies, who serve as consultant to the Agency.
▪ Prepared and distributed new releases, scripts, photographs, motion pictures, tapes recordings etc to media
representatives and other persons who may be interested in learning about the activities of the Agency.
▪ Purchased advertising space and time for the Agency as required.
▪ Disseminated facts and information about the Agency’s activities to the public and other government agencies.
▪ Prepared and supervised the production of publicity brochures, handouts, direct mail leaflets, promotional videos,
photographs, films, and multimedia programs.
▪ Devised and coordinated photo opportunities.
▪ Organized events including press conferences, exhibitions, open days and press tours.
▪ Researched, wrote, and distributed press releases to targeted media.
Company: Federal Radio Corporation of Nigeria (Radio 1 Lagos)
Position/Date: Industrial Training - June 2005 – May. 2006
Key Responsibilities
▪ Performed program packaging
▪ Carried out program production
▪ Performed scripting
▪ Conducted interviews
▪ Selected and researched topics; contacts and interviews sources; maintains notes and audio recordings; writes and edits
reports; produces and voices reports for air.
▪ Attended meetings and responsible for appropriate record keeping, correspondence.
▪ Assisted in identifying, developing, and creating programs that supports the overall mission.
EDUCATIONAL PROFILE
Institution National Examination Board of Operational Safety and Health (NEBOSH)
Certificate International General Certificate, (IGC) UK
Date 2014
Institution Nigerian Institute of Safety Professional
Certificate Health, Safety, and Environment Level, 2,3 Certificate
Date 2012
Certificate Project Management professional certificate
Date 2011
Institution Nigeria Institute of Management (NIM)
Date 2010
Institution Institute of Management and Technology, Enugu
Degree Ordinary National Diploma - OND (Mass Communication)
Obtained Date 2003/2005
Institution Institute of Management and Technology, Enugu
Degree Higher National Diploma – HND (Mass Communication)
Obtained Date 2006/2008
Page 2 of 2
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The candidate's resume is posted at https://www.work.ua/resumes/10682424