Iryna
Product manager
- City:
- Kyiv
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Communication, problem solving, organization, leadership, collaboration, adaptability,
decision-making, product growth.
Knowledge:
Mobile apps submissions to platforms, submission support for clients, server side
issues resolutions.
Platforms: Google Play, App Store connect.
Basic knowledge of HTML, CSS, networks.
CRM systems: JIRA, Redmine.
Monitoring system: Zabbix, Grafana.
Lykova Iryna
Working Experience:
Tech support engineer
August 2019 - January, 2021
Mobile apps Team Lead Tv Company
Contacts:
Customer Care Expert
Jan, 2021 - August, 2022
Mail: [
Wix Company
Phone: [
Branded Apps Relops Team Expert
August, 2022 - June, 2023
LinkedIn: Wix Company
[
n/iryna-lykova-046232199/
Branded Apps Relops Team Lead
June, 2023 - till now
Wix Company
TV Company
Technical Support Engineer
Responsibilities:
Active network equipment, platform service monitoring. Monitoring and administration
of TV channels. High-level technical support of partner companies, dealers,
customers.
Branded Apps Relops Team Expert
Responsibilities:
App submissions to Apple and Google platforms, rejections handling, customers
support, side tasks for product growth.
Branded Apps Relops Team Lead
Team coordination, communication with development team on day to day issues,
growth, product development, quality assurance, new feature releases, testings, bugs
monitoring, continuous improvement process with different teams involved, statistics
gathering, issue reports, product and team development.
Courses, certificates:
Dan IT (2020)
Web design (UI/UX) finished course.
QAlight (2019)
Manual QA certified specialist.
British council IELTS certificate (2020)
IELTS certified English level C1.
Google IT support certificate (2023)
Languages:
English - advanced.
Ukrainian - native.
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