Tomas

Tomas Žekys

Date of birth: 20/01/1992 Nationality: Lithuanian Gender: Male

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WhatsApp Messenger: [open contact info](look above in the "contact info" section) Address: Kyiv, Ukraine (Home)

ABOUT ME

As a professionally educated individual, I possess a diverse skill set that encompasses emotional, social,
and interpersonal intelligence, coupled with a commendable IQ and personal drive. My linguistic prowess is
highly developed, evidenced by my excellent command of English, both written and verbal, bolstered by
extensive experience in comprehending various dialects in pronunciation through personal interactions
with Native Americans and English speakers. Moreover, I excel in navigating systems swiftly and am adept
at problem-solving, consistently formulating clear and concise solutions.
I am a proactive 'can-do' individual, driven by a relentless determination to overcome obstacles and achieve
success. With a positive attitude and a solution-oriented mindset, I thrive in dynamic environments and am
always ready to take on new challenges with enthusiasm and confidence."
My phlegmatic temperament further enhances my ability to navigate stressful situations, a trait highly
valued in the IT industry. Beyond my IT proficiency, I have also honed advanced skills as a barista,
mastering the art of preparing coffee to perfection and delivering exceptional customer experiences.
Additionally, my knowledge of psychology enriches my understanding of human behavior, enabling me to
communicate effectively with individuals from diverse backgrounds.
Experience:
• A passionate enthusiast in photography, I possess a keen eye for capturing emotionally charged
moments.
• Extensive experience as a skilled barista, with a profound ability to prepare coffee to the highest
standards and ensure memorable customer interactions.
• Proficient in psychology, offering valuable insights into human behavior and fostering effective
communication across diverse demographics.
Skills:
• Proficiency in emotional intelligence, social dynamics, and interpersonal relations.
• Mastery in developing linguistic capabilities to facilitate effective communication.
• Exceptional verbal and written communication skills, honed through diverse interactions.
• Swift navigation of systems and adept problem-solving abilities.
• Possession of a phlegmatic temperament conducive to maintaining composure in high-pressure
environments.
• A knack for capturing poignant moments characterizes photography skills.
• Advanced expertise in coffee preparation, coupled with a dedication to delivering unparalleled
customer experiences.
• Knowledgeable in psychology, enabling nuanced understanding and effective communication across
diverse backgrounds.
Furthermore, I harbor a profound affection for Apple products, showcasing my enthusiasm for innovative
technology. Moreover, my adeptness in establishing and nurturing connections adds another layer of
strength to my interpersonal repertoire, facilitating meaningful and enduring relationships in both personal
and professional spheres.

EDUCATION AND TRAINING

31/08/2007 – 10/07/2011 Vilnius, Lithuania
MIDDLE SCHOOL DEGREE Vilnius "Sietuvos" Middle School
31/08/2011 – 27/01/2013 Vilnius, Lithuania
BARTENDER AND WAITER DIPLOMA Vilnius Tourism Sales And Business School

Main competencies:
• Understanding the main principles of safety at work.
• Describing appetizers, main dishes, soups, hot and cold drinks.
• Describing alcoholic beverages and coordinate them with food.
• Service attendance of company guests.
• Service attendance of banquets, cordial welcoming of guests.
• Preparation for serving visitors at the bar.
• Prepare mixed drinks and cocktails.
• Documentation and accounting knowledge.

Level in EQF EQF level 4

JOB-RELATED SKILLS

Job-related skills

• Effective Communication: Demonstrated proficiency in verbal and written communication, including
the ability to understand various dialects and establish meaningful connections with diverse
individuals and businesses.
• Problem-Solving: Adept at navigating systems and possessing strong problem-solving skills, enabling
the formulation of clear and concise solutions to complex challenges.
• Emotional Intelligence: High level of emotional intelligence, facilitating the ability to navigate
stressful situations with composure and engage effectively with stakeholders.
• Tech Enthusiasm: A profound affection for Apple products, coupled with a passion for innovative
technology, positioning you as an authentic advocate for Apple's brand and offerings.
• Barista Expertise: Advanced skills in the art of coffee preparation and delivering exceptional
customer experiences, demonstrating a commitment to excellence and customer satisfaction.
• Psychological Insight: Knowledgeable in psychology, providing valuable insights into human
behavior and enhancing your ability to understand and engage with diverse stakeholders effectively.

WORK EXPERIENCE

03/11/2021 – CURRENT Vilnius, Lithuania
CUSTOMER SERVICE MANAGER VĮ "LIETUVOS ORO UOSTAI"

1. Provide exceptional customer service to guests on a daily basis, creating a warm and welcoming
atmosphere in the business lounge.
2. Organize and arrange the display of amenities within the lounge, ensuring they are visually appealing
and easily accessible for guests.
3. Maintain the cleanliness and tidiness of the lounge and its general areas throughout the day,
including regular cleaning and organizing tasks.
4. Monitor and manage inventory levels of amenities, promptly restocking as needed to ensure
availability for guests.
5. Conduct regular inspections of the amenities to ensure they are in optimal condition, addressing any
maintenance or presentation issues as necessary.
6. Continuously interact with guests, assisting them with their needs, answering inquiries, and providing
information about available amenities.
7. Collaborate with the team to ensure a smooth and efficient operation of the business lounge,
assisting with tasks as assigned.
8. Stay updated on the lounge policies, procedures, and services to effectively communicate and provide
accurate information to guests.
9. Handle any guest concerns or complaints promptly and professionally, aiming to resolve issues and
ensure guest satisfaction.
10. Maintain accurate records and documentation related to daily activities, inventory management, and
guest interactions.
27/06/2021 – 29/09/2021 Vilnius, Lithuania
PASSANGER SERVICE AGENT UAB "LITCARGUS"

1. Utilizing registration systems to complete passenger check-ins, distribute boarding passes, and
manage seat assignments.
2. Thoroughly verifying passenger documents prior to boarding to ensure adherence to both legal and
airline requirements, including valid visas, passports, and other pertinent travel documentation.
3. Providing attentive care to passengers in the event of flight cancellations or delays, which includes
rebooking flights, arranging lodging and dining accommodations, and providing alternative travel
arrangements as required.
4. Offering clear and concise communication to passengers, including updates on flight status, changes
to gate assignments, and other pertinent travel-related information.
5. Facilitating the boarding process to ensure timely departures, while simultaneously managing the
efficient and courteous embarkation of passengers and addressing any concerns that may arise.
6. Undertaking additional duties as needed, such as assisting with baggage handling, coordinating with
other airport staff, and managing other tasks as assigned.

06/04/2021 – 27/04/2021 Vilnius, Lithuania
HOTEL RECEPTIONIST UAB "MGVT"

1. Welcome and greet guests with great courtesy.
2. Manage room reservations using a computerized reservations system.
3. Address guests' concerns and special requests in a professional and personable manner.
4. Ensure that guests are settled comfortably in their rooms, and make necessary adjustments.
5. Help guests with their things including luggage and other valuables.
6. Get transport for customers and reservations in local restaurants.
7. Answer telephone calls and transfers these to guest rooms.
8. Take and relay telephone messages for hotel guests and others.
9. Prepare bills, handle and process checkouts, take payments.
10. Man the hotel's business center and other units if necessary.
11. Communicate with housekeeping and maintenance staff to ensure that great quality service is
provided to guests.
12. Deal with complaints and problems.
13. Answer queries of guests about various information and services of the hotel.
14. Do other administrative and hospitable functions assigned from time to time.

12/01/2020 – 15/03/2020 Vilnius, Lithuania
LOST AND FOUND BAGGAGE AGENT ''UAB" BALTIC GROUND SERVICES

1. Monitoring and ensuring the timely delivery of baggage to minimize the chances of items getting lost
or misplaced during transit.
2. Responding promptly to incoming telephone calls and emails from customers regarding their lost
items, using exceptional communication skills to provide empathetic and informative service.
3. Accurately matching found items against claims and making outgoing calls to customers to provide
updates on their lost items and arrange for shipping or in-person return of items.
4. Having exceptional attention to detail and the ability to multitask effectively in a fast-paced
environment.
5. Following established procedures to ensure that the process of returning lost items is seamless and
efficient.
6. Playing a critical role in providing outstanding customer service and maintaining the reputation of the
airport.
7. Ensuring that lost items are returned promptly to their rightful owners, allowing passengers to have a
seamless travel experience

21/09/2016 – 20/11/2019 Vilnius, Lithuania
BARISTA UAB "JUTA JAZZ KAVA"

1. Expertly prepare and serve a variety of hot and cold beverages, including specialty coffee drinks, teas,
smoothies, and other beverages, tailoring each order to meet the unique preferences of our valued
customers.
2. Proactively sell a range of high-quality merchandise, including pastries, sandwiches, and snacks,
consistently demonstrating strong communication skills and a deep understanding of customer
needs.
3. Ensure that all workspaces and equipment are consistently maintained to the highest standards of
cleanliness and hygiene, in strict adherence to company policies and regulations.
 4. Deliver fast and efficient customer service, consistently greeting each customer with a warm, friendly
demeanor and taking their orders promptly and accurately.
5. Take meticulous care in beverage preparation, ensuring that every drink is crafted with precision and
attention to detail, in accordance with customer requests and company standards.
6. Collaborate effectively with colleagues and team members, maintaining clear lines of communication
and contributing to a positive and supportive work environment.
7. Demonstrate an unwavering commitment to excellence, consistently striving to exceed customer
expectations and create a welcoming and memorable experience for each and every customer.

02/12/2014 – 22/06/2016 Vilnius, Lithuania
HEAD BARISTA/SALESPERSON UAB "TATIUS" BLASERCAFE

1. Maintaining high standards in coffee preparation: I am responsible for selecting the best quality
beans, measuring them precisely, and applying expert techniques to ensure that every cup of coffee
we serve is brewed to perfection.
2. Welcoming guests to the shop and consulting them on the product: I warmly welcome every guest
who walks into our shop and take the time to understand their preferences. Based on their tastes, I
recommend the most suitable coffee blends, flavors, and brewing methods to ensure that they enjoy
an exceptional coffee experience.
3. Ensuring the product's high quality to customers: I regularly monitor the freshness of our coffee
beans, check our equipment to ensure optimal performance, and store all ingredients correctly to
maintain their quality.
4. Communicating with other companies and introducing them to the product: I liaise with other
businesses and showcase the unique qualities of our coffee, highlighting how it can benefit their
customers. By promoting our product, I aim to expand our customer base and create new business
opportunities.
5. Providing guests with exceptional coffee brewing methods and techniques: I share my knowledge and
expertise with our guests, demonstrating various brewing methods, and educating them on the
different factors that affect the taste and quality of coffee. This helps to enhance their overall coffee
experience and encourages them to become loyal customers.

28/06/2012 – 28/06/2013 Vilnius, Lithuania
BARTENDER UAB "DELANO" CANCAN PIZZA

1. Welcoming, acknowledging, and greeting guests as they arrive at the restaurant to make them feel
comfortable and valued.
2. Preparing cocktails and other beverages based on guests' preferences and dietary requirements,
ensuring the quality and consistency of each drink.
3. Maintaining cleanliness and organization of the bar area to create an inviting atmosphere for guests.
4. Keeping the bar well-stocked with necessary ingredients, tools, and equipment to ensure smooth and
efficient service.
5. Communicating effectively with guests, offering recommendations, answering questions, and
addressing any concerns they may have.
6. Multitasking to handle various tasks simultaneously while maintaining a positive and friendly
demeanor.
7. Collaborating with other staff members to ensure seamless and efficient service to guests.
8. Ensuring compliance with all relevant health and safety regulations and policies to create a safe
environment for guests and staff.

02/03/2014 – 09/09/2014 Vilnius, Lithuania
SALESPERSON UAB "SALEDYNAMIC"

1. Assisting customers in selecting products that fit their personal needs and preferences.
2. Providing information about the latest vape technology and accessories to customers.
3. Maintaining a clean and organized store environment.
4. Promoting and selling high-quality products from reputable manufacturers.
5. Handling cash and card transactions accurately and efficiently.
6. Updating inventory and restocking products as needed.
7. Responding to customer inquiries and addressing any concerns or issues promptly.
8. Collaborating with team members to ensure smooth store operations.
9. Staying up-to-date on industry trends and product knowledge.
10. Meeting or exceeding sales goals set by the company.
LANGUAGE SKILLS

Mother tongue(s): LITHUANIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING
Spoken Spoken
Listening Reading
production interaction
RUSSIAN C2 C2 C1 C1 A1

ENGLISH C1 C1 B2 B2 B2

UKRAINIAN B1 A2 A1 A1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

BlackMagic Davinci Resolve PhotoScape Social Media