Робе

Edward Robe
Lviv, Lviv, Ukraine

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Summary
Over 8 years of experience in the IT engineering industry. I have presented at major IT conferences and
incubators, and have served in various roles in my company’s efforts to become a leading software development
firm . I'm always open to inquiries about the tech sector or how to create top-tier software applications. Feel free to
drop me a line!

Experience
Senior Client Manager
Binary Studio
Mar 2017 - Present (7 years)
Client Manager -
* Generates leads through a variety of means, including in-person meetings, web content creation,
public presentations and targeted outreach communication
* Handles incoming inquiries, conducts capability presentations to potential customers
* Maintains solid communication between clients and in-house specialists to assure quality results
* Has secured and managed several international contracts

Other Duties -
* Fulfills the role of Product Owner in our internal Binary Studio Academy program, providing
requirements and feedback to students, as well as guiding the projects from conception to an MVP-level
of development.
* Conducts copywriting projects for company site and blog.
* Trains personnel on proper communication techniques with clients.
* Participates and presents in local and international IT related events, conferences, and meetups.

Foreign Language / Client Relations Instructor
Freelance
Jan 2012 - Nov 2018 (6 years 11 months)
Foreign language teacher (English, Russian)
- 6+ years of experience, 3000+ hours teaching
- Certified TEFL owner, B.A. in Language Instruction & Secondary Education (History), WA State
Teacher's certification
- Conducts lessons in a variety of high profile companies around Lviv (Global Logic, Conscensia,
Perfectial, Sombra, Plarium, Softserve and several others)
- Teaches all levels and all ages, individual, small group, classroom and online lessons
- Excellent feedback from students
- Well-versed in target language and communicative education theories

Customer Relations Trainer (English)

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- 4+ years of experience, working directly with top-tier IT companies in order to train and support staff in
their day-to-day interactions with customers.
- Created and conducted client-relations training curriculum for hundreds of IT specialists
- Led workshops and seminars for business development teams in order to get them prepared for face-
to-face collaboration with clients.

Field Service Representative
Insitu Inc
Feb 2009 - Oct 2011 (2 years 9 months)
UAV Operations/Maintenance
- Assisted in installation and deinstallation of ScanEagle UAV platform
- Conducted regular maintenance on ScanEagle aircraft and GCS station
- 500+ flight hours logged
- Successfully resolved several emergency situations involving UAV operations
- Utilized advanced prototypes of ScanEagle UAV (NightEagle, MWIR)
- Conducted both land and maritime operations
- Logged over 2 years of deployment in austere environments in a variety of war zones
- Coordinated with air traffic control, maritime navigators, and other logistics specialists in regards to
UAV operations
- Operated freely on military and civilian radio nets
- Worked in integrated military units, including special operations and anti-piracy units.

Radio Operator
Army National Guard
Mar 2003 - Mar 2009 (6 years 1 month)
Radio Operation/Maintenance
- Responsible for all maintenance checks and services on assigned radio communication equipment
- Preparing and transmitting messages
- Receiving, recording and processing messages
- Implementing communication security, operational security and physical security policies and
procedures
- Establishing physical networks between computers, radios, and telephones. Experienced with
physical line networking (cat5 cable, hubs, routers, switches) as well as wireless networking (satellite
communications, high frequency radios)

Administrative Assistance for Staff Officers
- Responsible for the development and production of presentations for staff and enlisted officers
- Led focused briefings
- Researched logistics on pertinent subject matter for details for troop strength/shortages/supplies/
logistics
- Liaison between military units, established and managed communication networks

Barista
Tully's Coffee
Sep 2008 - Feb 2009 (6 months)
- Conducted basic transactions between customers.
- Created a variety of signature Tully's drinks.

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 - Established rapport with regular customers.

Archivist
Central Washington University
Feb 2005 - Jun 2007 (2 years 5 months)
- Archive Management and Maintenance of collections
- Customer/ Student service, Database entry and management (Greenstone & Excel)
- Established two complete special collections (Rufus Woods Collection, 1977 Women's Conference
Collection)

Education
Central Washington University
Bachelors of Arts, History Education, Russian Language
2005 - 2009

Olympic College
Associates in Liberal Arts, General Studies
1999 - 2001

The Language House, Prague
TEFL Certificate , Teaching English as a Second or Foreign Language/ESL Language
Instructor
2012 - 2012

Licenses & Certifications
TEFL Certificate - The Language House

Residency Teacher Certificate (First Issue) - State of Washington
531828B

Skills
Account Management • Sales • Contract Negotiation • Product Management • Military • Networking
• Routers • Wireless Networking • Security Clearance • UAV

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