Денис

Denys Kushch
Verification Specialist

Experience
Contact
Phone
Feb.2023 - present
[open contact info](look above in the "contact info" section)
Vbet Ukraine

Email Verification Specialist
[open contact info](look above in the "contact info" section) Verification of documents using the online verification method
Analysis of information for compliance with the company's internal requirements
Telegram
Detection of possible signs of fraud
@Denis_Kushch
Registration of documents in the internal system
Decision-making based on the analysis

Education Interaction with other departments of the company

Customer Care Specialist
Communication with the client in letters and chats
2018-2023
NATIONAL AVIATION UNIVERSITY Providing a response to customers inquiries, related to the usage of products

MASTER OF AUTOMATION AND Creation of tasks in Jira
COMPUTER INTEGRATED TECHNOLOGIES Work in the CRM and Back-Office system
2021-2022 Understanding the specifics of the industry Gamblin i Betting
ITEA Mentorship of junior specialists - up to 2 people
FRONTEND DEVELOPMENT Monitoring and informing management about global issues
Planning and control of the distribution of duties on a shift
Interaction with other departments of the company
Technical skills
May.2022-Jan.2023
Keycall
Atlassians ( Jira & Confluence)
Сustomer Support
Microsoft Office Interaction with the clients (incoming line, chats, and e-mails)

Providing a response to customers inquiries, related to the usage of products
CRM and Back-Office system
Maintaining a positive, empathetic, and professional attitude toward customers
Manual testing
Working with Microsoft applications such as Word, Excel

Good communication skills, conflict Work in the CRM system
resolution and negotiation skills Working in shifts (morning/day/night)

Language
English - intemediate

Ukraine- fluent
Russian- fluent