Sofiko

Sofiko Katamadze

Adress
Universitetskaya str 9
Ukraine, Kharkiv

Phone number
[open contact info](look above in the "contact info" section)

Email
[open contact info](look above in the "contact info" section)

Working experience:

March 2022 — April 2024
Arbitration Association • Remote work • Data Entry

Working experience:
May 2019 — February 2022
Nemo Hotel with dolphins • Administrator of hotel • Kharkiv, Ukraine

•Coordination of staff;
•Coordination of security officer;
•Organization of room service and luggage storage;
•Accompanying guests to swim with dolphins;
•Cash transactions;
•Work with wishes, complaints and claims from guests;
•Receiving feedback from guests;
•Organization and control the cleaning in the hotel;
•Creation of new tariffs and promotional offers
•Room decoration

May 2019 — February 2022
Nemo Hotel with dolphins • Receptionist • Kharkiv, Ukraine

•Check-in/check-out of guests;
•Organization of room service and luggage storage;
•Organization of transfer service;
•Organization of laundry services;
•Cash transactions;

May 2019 — February 2022
Nemo Hotel with dolphins • Sales manager • Kharkiv, Ukraine

•Booking
•Answering phone calls
•Making reservations
•Dissemination of information about new tariffs and promotional offers
•Receiving feedback from guests;
•Working with websites: Traveline, Booking, Expidia, TripAdvisor, Hotels24

May 2019 — February 2022
Nemo Hotel with dolphins • Administrator of SPA-zone • Kharkiv, Ukraine
•Meeting and informing visitors about the SPA-zone and price of the services
•Making an appointment for massage, individual and group workout;
•Reservation of places in sunbathing areas;
•Answering phone calls
•Receiving feedback from guests;
•Presentation of SPA-zone
•Cash transactions
•Coordinating the work of the coaching staff;
•Coordinating the work of cleaners

May 2019 — February 2022
Nemo Hotel with dolphins • Administrator of restaurant • Kharkiv, Ukraine

•Coordination of staff;
•Coordination of security officer;
•Answering phone calls
•Making reservations
•Personnel training;
•Making schedule and control of an exit for work of employees; Monitoring compliance with service standards;
•Ordering and receiving products;
•Receiving feedback from guests;
•Work with complaints and claims;