Каріна

Karina Khachoian
I have been working in the hotel industry for more than 10 years. I have gone through various
hotel departments: from reception and sales to hotel management. I have worked in several
private hotels, from the construction stage to the successful operation, which allowed me to
learn the hotel profession from behind the scenes.
I love the dynamic atmosphere of a close-knit ambitious team.
After the war broke out in Ukraine, I moved to Poland and started all over again. I worked in
apartment management and later moved to the Marriott hotel chain, where I was in charge of
sales and events. At the Sheraton, I achieved considerable success in organizing events for the
highest state authorities, ambassadors, etc.
For this time I mastered the Polish language at the B2 level.
Now I feel the desire to further develop and apply my diverse skills in key positions such as
revenue manager/e-commerce/management.
Analytical thinking, meticulousness, natural hospitality, understanding of human needs and
Contact empathy are my strengths that allow me to succeed, provide guests with a wonderful experience
and the company with big profits. I am confident that I will bring value to a like-minded team and
together we will create something worthy to follow.

Phone
[open contact info](look above in the "contact info" section) Experience
Email March 2023 - now
[open contact info](look above in the "contact info" section) Sheraton Grand Warsaw l Poland, Warsaw
Group & Event Coordinator
Address Preparing proposals in accordance with the hotel's standards.
Podskarbinska str., Warsaw Negotiate with the customer about the business proposition of the hotel.
Controlling the preparation, progress and billing of events. Interacting between the hotel
departments and the clients, identifying their needs, fulfilling their expectations and
improving the quality of the services provided.
Education July 2021- February 2022
Dvoryansky hotel | Ukraine, Odesa
2014 Hotel Manager
Managing all aspects of hotel operations throughout career including housekeeping, llaundry, front desk.
Master of Economics and Responsible for customer service and customer satisfaction for the hotel operations.
Management in Construction Responsible for hiring, training, development and discipline for hotel employees.
Odessa State Academy of Civil
Promoting the hotel its services and facilities while maximizing occupancy and ADR
Engineering and Architecture
July 2020 - July 2021
Skills Mozart Hotel Group | Ukraine, Odesa
E-commerce Manager
Analitical skills. Hotel chain MHG (4 hotels in Odessa total room capacity 350+)
Signing contracts with new online resources.
Communication skills.
Extension | renegotiation | of contracts with existing resources OTA,wholesalers,GDS.
Conflict resolution. Setuping and maintenance of online distribution.
Prioritazing. Working with booking engine (travelline|yeildplanet).
Project management. Room management.
Creating independant tree rate and co-dependent rates, promo codes, packages, promotions.
Hotel Property System Price movement.
Comission payment OTA.
Opera, Fidelio, Servio, TravelLine.
Online Segment Sales Analysis, report generation.

Work with OTA : February 2019-June 2020
Booking.com, Expedia, Agoda, etc.. Mozart Hotel Group | Ukraine, Odesa
Sales Manager
Work with channel manager: Active searching and attracting for new customers.
Retention and increasing in sales existing customers: negatiations,defining percent of discount,
TravelLine, Yieldplanet
Quality controlling of services provided.
Signing of the contracts, billing procedure,controlling of payments and receivables.

Language March 2018 - June 2019
Winewood Moscow Lounge Hotel | Russia, Moscow
Ukrainian - native
Front office supervisor
Polish - B2 Start working during start up period
English - B2 Managenentung of the reception desk.
Formulating the work schedule.
Russian - native Staff recruitment and training.
Quality controlling housekeeping department.
Auditing and control procurement.