Artem

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Artem Nakhymchuk Нахимчук Артем Олександрович
Artem (Artie) Nakhymchuk
Odesa, UA

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

PERSONAL STATEMENT Experienced Customer Care Team Leader skilled in customer
operations and team management. Top qualities: proficiency in
analytic skills and data management, customer satisfaction,
certain English (C1) knowledge, experience of working in small
international teams, confident american market awareness.

Zendesk | Hubspot | Aloware | Jira | Confluence | Asana | Slack
CORE COMPETENCIES automation | Google Workspace | MS Office | AMO CRM (basics) |
Asana | Collaboration| Reporting | Sales/Aftersales processes|
Proofreading | Work process organization | Crisis management | Project
management | Onboarding | Mentoring | Leadership | Data accuracy |

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WORK EXPERIENCE
Customer Care Manager / full-time
Hoop Wireless - American Telecom Provider
JANUARY 2023 - DECEMBER 2023,
Core responsibilities:
● Customer Service individual operations: talk, email,
chats;
● Managing Daily/Periodically Customer Operations:
processes execution;
● Ensuring Customer Satisfaction using LAST approach/

Customer Care Team Leader/ full-time
Hoop Wireless - American Telecom Provider
JANUARY 2024 - NOW
Core responsibilities:
● Managing Daily/Periodically Customer Operations: data
analysis and processes execution;
● Analyzing CSAT sheets and Monitoring Customer
Satisfaction;
● Complex managing of Hubspot and other automations;
● Managing customer’s payment operations, Dispute
experting;
● Managing shipments and inventory lists;
● Managing small team (up to 6 members);
● Close collaboration with Top and Middle management.
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SOFT SKILLS
● Problem-Solving;
● Time Management;
● Customer Focus;
● Interpersonal Skills;
● Conflict Resolution;
● Teamwork;
● Coaching and Mentoring;
● Adaptability;
● Organizational Skills.