Adriana
Рекрутер (HR), E-mail manager, technical support
- Age:
- 22 years
- City of residence:
- Other countries
- Ready to work:
- Remote
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Rashidova
Education
2018-2022 Lviv State University of Internal Affairs
Contacts Work Experience
[
2020-2021 Insurance Company "Kniazha Vienna Insurance
WatsApp, Viber
Group"
Insurance agent
[
Consulting on insurance products. Identifying client needs and selecting solutions.
Issuing insurance policies. Negotiating and supporting clients. Handling insurance
claims. Meeting and exceeding sales targets.
Languages 03/2021-01/2022 Pin-Up Global
Technical Support Operator (Online Chat)
Ukrainian native Customer consultation on the company's product, assisting clients with website
Russian native navigation, resolving client issues related to the company's product, providing up-to-
date information on products and company promotions, and establishing long-term
English intermediate
relationships with clients.
01/2022-08/2022 Pin-Up Global
Skills Senior Operator
Assisting operators in joint work discussions, monitoring (identifying and collecting
Microsoft Office Communicativeness information from operators) and relaying information regarding project issues to
relevant departments: financial, IT (Sos), L2 (technical), moderating corporate social
CRM Punctuality
media and other internet resources where the company brand is mentioned, timely
Webim chat Goal-Oriented
communication of necessary information (updates) to operators, monitoring the
Sender Critical Thinking
current flow of clients, and providing a written report at the end of each shift.
Adobe Photoshop Resilience
Adobe Illustrator Teamwork
Trainings
Bazart Multitasking
Jira & Confluence Slack
Customer orientation Effective Communication with Clients
Customer Typology Handling Objections
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