Василь

Vasyl Demian
Project Manager

Summary
 [open contact info](look above in the "contact info" section)
I am always ready for new challenges. I try to compensate the lack of experience with hard work. I
 [open contact info](look above in the "contact info" section) believe that there are no problems that cannot be solved.

 Lviv, Ukraine

Work experience
Skills QA Volunteer/Mobile game testing January 2016 - January 2018

Git MindManager Wargaming Remote

Jira/Confluence/Trello Writing feedbacks
Creating bug reports
Team player Hard-worker
Inding different kind of problems
Business negotiation skills

Data entry operator June 2016 - August 2016
Languages Meest Express LLC Lviv, Ukraine

English (Professional working Preparing documents for intercity cargo transportations;
proficiency, proved by TOEFL) Reception and delivery of parcels to customers;
Polish (Elementary Proficiency) Inputing information into database.

Ukrainian (Native)
Customer service representative January 2017 - June 2019

JV Rosan Lviv, Ukraine
Certificates
Supporting customers via email and ticket system;
IT Project Managers courses
Handle customer inquiries and complaints;
Web Academy
Inputing information into database;
September 2020 - November 2020
Customer Relationship and Client Care;
WA-1604339600-1365-40
Fixing and reporting bugs.

Interests Manager of customer service department June 2019 - May 2021

Meest America Inc Lviv, Ukraine
Football
Chess Team Leadership and Development
Music Quality Assurance and Performance Management
Science Customer Relationship Management
Self development Process Improvement and Optimization
Reading Cross-functional Collaboration
Work experience

Project Manager May 2021 - June 2022

Meest America Inc Lviv, Ukraine

For the first time, I had the opportunity to work as a project manager.
Main achievements and responsibilities:
Mail2Meest Project;
New CRM implementation;
Testing current company projects, mostly back-end part;
Communication with developers and all stakeholders;
Presenting projects to our international partners.

Project Manager June 2022 - April 2023

Yellow Duck Coders Remote

In this company, I fully got to know the market of outsourced IT services. I had to
work with clients on platforms like Upwork and Fiverr.
My responsibilities included:
Communication with developers and clients;
Creating tasks for developers in the Trello task manager;
Creating development plans and estimates for clients;
Conducting meet-ups and project retrospectives;
Assessing the feasibility of potential projects and communicating with leads.

Project Manager August 2022 - Now

Meest Shopping Lviv, Ukraine

Main achievements and responsibilities:
Meest Shopping Canada launch;
Customer system segmentation;
Created SLA agreement and designed reports for US warehouse
Communication with developers and all stakeholders;
Presenting projects to our international partners.

Education

Economics/Econometrics, Master's Degree 2014 - 2019
Ivan Franko National University of Lviv